We are looking for a dynamic Tech Specialist/Account Manager who will be responsible for implementing and servicing employee benefit administration platforms (Employee Navigator preferred), while acting as a liaison between clients, technology vendors, and internal teams. The ideal candidate will have strong analytical skills, a client-first mindset, and the ability to juggle multiple tasks while ensuring quality and meeting deadlines. This role combines technical expertise with account management, making it essential for candidates to have experience in both areas.

Essential Functions:

Client & Vendor Liaison: Act as a primary point of contact for clients, facilitating communication between technology vendors and internal teams to ensure smooth implementation, renewals, and ongoing service of benefit administration platforms.
Technology: Responsible for implementing, renewing, and ongoing service of employee benefit administration platforms (Employee Navigator preferred).
Data Management & Analysis: Perform data audits, enrollment comparisons, and report preparation using advanced Excel skills. Responsible for the integrity and timely reporting of enrollment and demographic data.
Root Cause Analysis & Issue Resolution: Troubleshoot and resolve system issues and errors, ensuring that solutions are communicated effectively to clients and team members.
Team & Client Training: Provide guidance and training to clients and internal teams on how to use benefit platforms such as PlanSource, bSwift, Selerix, and Employee Navigator.
Process Improvement: Continuously identify opportunities to improve workflows and system processes, ensuring quality and efficiency across deliverables.
Client Consultation: Support clients by helping them analyze data, make informed decisions, and ensure their benefit administration systems meet their business needs.

Skills/Qualifications:

Employee Benefits Expertise: Experience working with health and life benefits, along with a deep understanding of benefit administration platforms such as Employee Navigator (preferred), PlanSource, bSwift, and Selerix.
Technical Proficiency: Advanced computer skills with expert knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word); must be highly proficient with V Lookups and pivot tables.
Client-Focused: Strong oral and written communication skills with a focus on building and maintaining client relationships.
Leadership & Initiative: Demonstrated ability to lead initiatives, manage multiple priorities, and act independently with minimal supervision.
Problem-Solving: Ability to think logically about technology and business-related issues and develop effective solutions.
Adaptability & Time Management: Able to work in a fast-paced, high-energy environment while managing time and priorities effectively.
Bonus skills: Familiarity with Electronic Data Interchange (EDI) and carrier file feed processes is a plus.

Benefits:

Generous paid time off
Dynamic and team-oriented work environment
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan with employer match

Additional Compensation:

Bonuses

PES provides equal employment opportunities to all employees and applicants for employment without regard to religion, race, color, sex, national origin, age, disability, or genetics. In addition to federal law requirements, PES complies with applicable state and local laws governing nondiscrimination.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Flexible spending account
Life insurance
Paid time off

Schedule:

8 hour shift

Application Question(s):

Do you have experience with data comparisons, i.e., audits, review for accuracy, etc.?

Experience:

Benefits Administration Configuration: 2 years (Required)
Benefits Administration Implementation: 2 years (Required)
Employee Navigator: 1 year (Required)

Work Location: Remote

PES

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