Description

We are seeking a highly experienced Learning and Development Training Manager with a strong background in instructional design and corporate training within the BPO industry. This role requires strategic leadership, cross-functional collaboration, and a passion for upskilling and employee development.

What You'll Do

Lead the design, development, and implementation of training programs tailored to BPO operations.
Collaborate closely with HR, Recruitment, and other departments to align training initiatives with organizational goals.
Conduct training needs analysis and develop learning strategies that support performance improvement and career growth.
Oversee the creation of instructional materials, e-learning modules, and blended learning solutions.
Monitor and evaluate training effectiveness using data-driven methods and feedback mechanisms.
Manage a team of trainers and instructional designers, providing coaching and performance oversight.
Champion a culture of continuous learning and professional development across the organization.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

We're looking for individuals with:

At least 3 years of experience in a managerial role or 5 years in a supervisory role in Learning and Development within the BPO industry.
Proven expertise in instructional design, adult learning principles, and training program development.
Strong collaboration skills with HR, Recruitment, and Operations teams.
Experience in corporate training, leadership development, and upskilling initiatives.
Excellent communication and presentation skills.
Proficiency in tools such as MS PowerPoint, LMS platforms, and e-learning authoring tools.
Ability to analyze training data and report on learning outcomes.
Familiarity with remote training delivery and virtual facilitation best practices.

Peak Support

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