Overview

The Learning & Development Operations Specialist supports and enhances firmwide learning initiatives through program coordination, systems management, reporting, and operational support. This role partners with leaders and cross-functional teams to ensure learning programs are delivered efficiently, learning data and metrics are maintained accurately, and employees have a consistent, high-quality development experience across the organization.

Life at Parkhill

At Parkhill, Building Community is the reason we exist. We invest in extraordinary people who love investing in their communities. We are more than planners, architects, and engineers — we are neighbors who choose to live and work in the communities we serve.  

Increase your impact with our team of passionate collaborators. Whether you are a recent graduate with untapped potential or a professional with proven experience, we invite you to discover a career path designed for you. 

Parkhill is one of the largest architectural and engineering firms in the Southwest with 14 offices located throughout Texas, New Mexico, and Oklahoma.

Responsibilities

Lead operational coordination and execution of enterprise learning and development initiatives across multiple offices and business units
Manage learning operations including scheduling, communications, program logistics, vendor coordination, resource planning, and learner support
Serve as a strategic partner to leaders and stakeholders regarding learning timelines, participation, development planning, and program requirements
Own and maintain learning data, reporting dashboards, KPI tracking, and training compliance metrics to support leadership decision-making
Analyze participation trends, learner engagement, and program effectiveness and provide recommendations for continuous improvement
Support the administration, optimization, and enhancement of learning management systems (LMS) and related technologies
Develop and maintain standardized processes, documentation, and operational workflows for learning initiatives and programs
Partner with cross-functional teams to support communication strategies, change management efforts, and rollout plans for new learning programs, systems, or initiatives
Ensure training records, certifications, and compliance-related learning activities are accurately tracked and maintained
Support leadership development, onboarding, technical training, and firmwide professional development initiatives
Coordinate and facilitate large-scale or multi-location learning events, workshops, and virtual training sessions
Build strong relationships and trust with cross-functional partners including People & Culture (HR), Internal Communications, Business Development, Marketing, Safety, Project Delivery, and Design Technology
Identify opportunities to improve operational efficiency, learner experience, reporting accuracy, and program scalability

Qualifications

Bachelor’s degree in Learning & Development, Organizational Development, Human Resources, Business Administration, Adult Education, or related field (or equivalent relevant experience)
3–6 years of experience supporting learning operations, talent development, people operations, HR programs, or organizational development initiatives
Strong operational and project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously
Experience developing reports, dashboards, and analytics related to learning, engagement, participation, or workforce development metrics
Advanced organizational skills with strong attention to detail and process improvement mindset
Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization
Experience administering learning management systems (LMS), HRIS platforms, or other employee development technologies preferred
Strong proficiency in Microsoft Excel, SharePoint, Power BI, and other reporting or collaboration tools
Ability to handle sensitive and confidential information with professionalism and discretion
Comfort supporting enterprise-wide or multi-location learning initiatives in a fast-paced environment

We offer a comprehensive benefits program that supports the whole person. Our benefits include:

Life Balance: hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays.
Investing in Your Future Growth: specialized training, continuing education, professional licensing, intern development programs, University of Parkhill.
Competitive Benefits: Multiple health plan options, FSA for dependent care, HSA contributions, employer 401k contribution, employer-paid basic life, short/long term disability coverage, performance bonuses.
Well-Being: mental health care, culture committees, wellness program, charitable giving match.

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Learning & Development Operations Specialist