PaceMate® Director of Learning and Development (Companywide)
Primary Location: U.S.
JOB SUMMARY
The PaceMate® Director of Learning and Development provides direction and administrative oversight for comprehensive education programs, including training and organizational learning opportunities and change strategies that promote professional excellence. Provides direction and administrative oversight for comprehensive companywide compliance training. Responsible for the administration, coordination, and evaluation of training programs for all employees including clinical and non-clinical employees for PaceMate LLC. Responsible for management of one or all training functions of Design, Delivery, and Delivery-Operational. Drives clinical training and educational programs that impact network partners, customers, and consumers. Provides leadership to and is accountable for the performance of professional staff to achieve target outcomes. Ensures staff training and skills assessment enhance employees' ability to meet/exceed the job functions, skills and competencies required to provide quality care. Collaborates with operational partners to develop and implement programs, training policy and procedures, and skills/competency initiatives to continually improve team efficiencies.
PaceMateLIVE ®is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.
Joining the PaceMate® team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate® offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.
ESSENTIAL FUNCTIONS

Directs oversight of educational and professional learning development programs for clinical and non-clinical employees
Develops the annual training plan for the company. Collaborate with KnowBe4 and ZenQMS to select the required courses to meet our needs, maintain updated attestations and reassign as appropriate. Distribute monthly reminders to those not in compliance with required courses and attestations. Collaborates with department managers to further employee educational and organizational development to meet the changing needs of the company
Collaborates with department managers in creating career ladders for their departments and assists in skill development.
Collaborates with leadership to ensure coordination and integration with organizational learning initiatives
Collaborates with Chart Academy to select learning modules to best prepare employees for success
Assists managers of each department in creating and managing the department-specific new hire orientation checklist, agenda, and content.
Collaborates with the Clinical Program Coordinator to ensure the new hire onboarding experience and orientation best prepares employees for success
Directs the assessment, analysis, design, development, implementation, integration, and evaluation of training initiatives including new employee orientation curricula, job specific training and skill development, instructor and employee continuing education, re-certification/renewal learning, and new training programs and courses to support organizational growth and expansion. Ensure professional and consistent department specific orientation checklists completion.
Oversees training team personnel in the assessment, design, development, implementation, evaluation and revision of existing and new training products and programs
Oversees the design, development, and implementation of innovative technology training initiatives to ensure resource effectiveness and efficiency
Adapts departmental plans and priorities to address business and operational challenges by conducting on-going evaluation on all completed training to analyze, measure, and report results
Provides regular reports to executive team on training programs, satisfaction, and return on investment. Report on monthly required employee training completion/metric.
Works cooperatively with department managers to continuously review and revise training and competency processes to ensure performance is most effective and efficient for functional roles
Leads collaborative initiatives with executive team and key stakeholders to develop and administer employee selection and career advancement and succession programs
Collaborates with department managers in the creation of Individual Development Plans
Collaborates with human resources and operational partners to evaluate employee and team strengths, attributes, and skills and identifies initiatives for matching employees to the appropriate job function and skills
Oversees the development of leadership and management training opportunities
Sets team direction, resolves problems, and provides guidance to members of own team
Manages training resources to align with the approved budget. Involved in the budget planning process, assessing return on investment and benchmarking. Align all training with organizational goals.
Oversees outsourcing, contract and consultant services to ensure integration, collaboration and alignment with in-house training development
Provides consistent application of policies and practices, feedback and direction to training team for ensuring cohesive department growth and individual development
Organize external SMEs for delivery on employee training needs
Evaluates additional mentoring program throughout the organization.
Oversees and is responsible for ensuring that all crosswalk training requirements related to SOC and HITRUST are met.
Organizes all organizations learning content and maintain all training records.
Collaborates with Marketing Department on the drafting of content for customer facing initiatives.
Performs all other related duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS

7 years related experience in a Healthtech, healthcare, or technology environment
3 years of experience in providing leadership and direction for long-range planning and design of employee educational and organizational development programs.
3 years of management experience including leading and coaching a team
Knowledge and experience with adult learning theory and practices
Knowledge of current principles, practices, and trends in leadership and management as they apply to employee and organizational development
Knowledge of current trends in technology applications being utilized in corporate training and employee development
Proficiency with Microsoft Office applications to include Power Point, Visio, Word, Excel, and Microsoft Teams.
Demonstrated proficiency in the design, development, implementation, integration, and evaluation of employee educational and organizational training programs and curriculum
Demonstrated accomplished record of training, conducting training, group facilitation and/or development of training modules
Demonstrated excellent verbal, written communication, presentation, and facilitation skills
Proven ability to integrate large-scale systemic change programs with a ride range of stakeholders and department managers
Proven ability to establish cooperative and collaborative working relationships while performing assigned duties
Proven ability to effectively manage and direct various levels of employees
Proven ability to effectively report data, facts, and recommendations in oral and/or written form
Demonstrated knowledge of SOC and HITRUST compliance a strong plus
Demonstrated experience with KnowBe4, ZenQMS, and Chart Academy a strong plus
In and/or out-of-town travel may be required up to three times annually

LICENSURE/CERTIFICATION
CTP, CTDP, APTD, CPTM, CLDP, ATD Instructional Design Certification, CPTD, CPLP a plus

EQUIPMENT
Must have stable, reliable internet access.
REPORTING RELATIONSHIPS
Supervised by: VP of People and Culture
Supervises:

COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®

About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

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Director of Learning and Development (Companywide)