Job Overview

The position of the Learning and Development Specialist at Onvigo will play a key role in developing a culture of ongoing learning and professional development for our Independent Travel Advisors (ITA). Reporting to the Manager – Learning and Development, you will be responsible in creating and implementing training programs that support the goals and objectives of the program which will enhance the learning experience for our ITAs. The ideal candidate for this position thrives in a fast-paced environment, is creative in discovering new learning principles to enhance the ITAs experience and can balance the needs of ITAs and the executive team.

Responsibilities and Duties

Effectively provide leadership and coaching within a diverse, multicultural environment to ITAs that work remotely
Manage, nurture and develop a team with little to no prior travel industry experience to ensure seamless communication and collaboration across various cultural backgrounds
Proven track record in successful team leadership and training, particularly in remote settings is essential
Fostering a positive and inclusive work culture among professionals embarking on a new career path
Carrying out assessments of training sessions and evaluate partner performance to guarantee that the training provided in each cohort aligns with the established standards of the program
Produce learning resources such as video tutorials, quick reference guides and other job aids
Provide advanced support of the Microsoft Office suite of products
Participate in the identification and development of new technology initiatives and provide ad hoc project management
Coordinate pilot testing of new technology as required
Oversee training impact measurement, reporting and trend analysis and consult withstakeholders based on these results
Analyze learner performance data to illustrate meaningful performance trends and identify bestpractices and areas for improvements
Evaluate new and existing training materials and suggest any improvements or changes thatmay be required
Partner with subject matter experts to support the creation of best practices and standardoperating procedures for training and skill building activities
Conduct needs analysis and job task and skill building activities
Conduct needs analysis and job task analysis to identify gaps for new and current trainingprograms
Scope projects and evaluate existing documentation to identify the most appropriate change,learning and communication solutions
Utilizing day to day tools and platforms to enhance learning experience such as Articulate,Storyline, etc

Qualifications

Minimum of 2 years of Travel Industry experience in conducting training sessions for travel advisors is required
Knowledge and experience in LMS Administration is an asset
Proficient with Microsoft Office suite and Document Management Software
Ability to work in a fast-paced environment and comfortable working with new technologies
Knowledgeable in training and development best practices and adult learning principles
Proven experience with coordinating and tracking organizational training through a Learning Management System and creating reports using learning analytical tools
Experienced in using virtual meeting platforms such as Teams, Zoom, etc
TICO accredited
Excellent written and verbal communication skills
Independent self starter with the ability to collaborate well with others
Thrives in a KPI driven environment
Ability to build trust and work through conflict

Benefits of working with us!

No waiting period to participate in our Group Health Benefits program that includes Extended Health and Medical
Company paid time off including vacation and sick days
Pre-approved expenses paid by the Company
Career growth opportunities
The energy and excitement of working for a fast-scaling travel company.

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off

Flexible Language Requirement:

French not required

Experience:

Travel Industry: 2 years (required)

Work Location: Hybrid remote in Markham, ON L3R 5J2

Onvigo Inc

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Learning and Development Specialist