This role is based in the South of England and will be offered on a home working contract. The advertised locations are London, Crawley, Southampton/ Portsmouth and Reading.

The post holder will be required to travel regularly within their geographical area, with occasional travel to office locations across the UK as needed to support team workshops and team days.

Job Summary

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

The primary purpose of Social Surveys Directorate (SSD) is to provide high quality data that underpins core National Statistics and the wider UK statistical system. While much of ONS is reliant on us for their outputs and statistical bulletins, the data we generate supports research, policy development and decision making across the wider public and private sectors, academia, and the general public. Social Surveys Directorate is also responsible for the overarching ONS Survey Strategy and for an ambitious portfolio including data collection, transformation and continuous improvement to better meet user needs through improvements in data quality, timeliness, efficiency and capability.

Led by Alex Lambert, SSD is the largest Directorate in ONS, comprising approximately 2,000 colleagues, including the field communities, and split across six divisions.

Social Surveys Field Collection (SSFC)

Social Surveys Telephone and Ports Collection (SSTPC)

Social Surveys Research and Production (SSRP)

Social Surveys Strategy, Research and Innovation (SSRI)

Social Surveys Transformation (SST)

Social Surveys Central Division (SSCD)

Together we are responsible for many of the largest Social Surveys run in the United Kingdom.

The Social Survey Field Collection Division is a large and operationally complex area responsible for enabling the Office for National Statistics (ONS) to collect high‑quality survey data from households across the UK.

It is organised into three business areas Face‑to‑Face Field Operations, Audit & Quality, and Strategy & Programmes—which collectively oversee the interviewing community and deliver the enabling functions needed to support a wide‑scale, largely remote workforce.

Together, these business areas provide leadership, frontline delivery, governance, and innovation, ensuring that ONS survey data collection remains robust, efficient, and responsive to changing demands.

This work is guided by the division’s mission statement: “We are a flexible and diverse community of data collection experts, and our mission is to collect and deliver high‑quality, trusted social survey data from the public, utilising robust, sustainable and innovative processes to paint a picture of rapidly changing life in the United Kingdom.”

Job Description

The Coaching Partner Manager role is part of the Social Surveys Data Field collection team, you will play a central part in supporting the rollout and ongoing delivery of the Coaching Partner function within the Face‑to‑Face (FTF) interviewer community. The post holder will provide strong leadership and oversight to ensure the Partner role is embedded effectively and delivers a consistent, high‑quality service aligned to operational priorities.

You will be responsible for the line management and development of a geographically dispersed team of Coaching Partners , supporting them from appointment through to full capability. This includes identifying training and development needs, overseeing learning plans, and providing regular feedback to support ongoing performance and professional growth.

Working closely with Field Operations Manager peers and key stakeholders, you will help ensure Partners are deployed effectively to meet business needs. You will also play a vital role in quality assuring Partner activity, monitoring performance and competence and advocating for the value of the Coaching Partner role across the organisation.

This role is based in the South of England , the advertised locations are London, Crawley, Southampton/ Portsmouth and reading. You will be offered on a home‑working contract. The post holder will be required to travel regularly within their geographical area, with occasional travel to office locations across the UK as needed to support team workshops and team days.

Responsibilities

Line manage up to 15 Coaching Partner (number varies by business need).
Oversee partner performance, capability and wellbeing, using MI, in-person observations and regular engagement.
Support training, induction and continuous development of partners.
Ensure partner deployment is prioritised effectively and time is used efficiently.
Work closely with HQ Operations, particularly Survey Operations Learning and Development and Survey Managers, and Field Operations Managers to align activity with SSC priorities.
Promote best practice, consistency and continuous improvement across partner activity.
Act as a key point of contact, advocating for partner roles and driving improvements.
Develop and maintain operational level knowledge of our survey portfolio to support and develop your team’s knowledge and skills.
Generate evidence-based insights measuring the impact of partner support.

The Coaching Partner Manager role is part of the Social Surveys Data Field collection team, you will play a central part in supporting the rollout and ongoing delivery of the Coaching Partner function within the Face‑to‑Face (FTF) interviewer community. The post holder will provide strong leadership and oversight to ensure the Partner role is embedded effectively and delivers a consistent, high‑quality service aligned to operational priorities.

You will be responsible for the line management and development of a geographically dispersed team of Coaching Partners , supporting them from appointment through to full capability. This includes identifying training and development needs, overseeing learning plans, and providing regular feedback to support ongoing performance and professional growth.

Working closely with Field Operations Manager peers and key stakeholders, you will help ensure Partners are deployed effectively to meet business needs. You will also play a vital role in quality assuring Partner activity, monitoring performance and competence and advocating for the value of the Coaching Partner role across the organisation.

This role is based in the South of England , the advertised locations are London, Crawley, Southampton/ Portsmouth and reading. You will be offered on a home‑working contract. The post holder will be required to travel regularly within their geographical area, with occasional travel to office locations across the UK as needed to support team workshops and team days.

Responsibilities

Line manage up to 15 Coaching Partner (number varies by business need).
Oversee partner performance, capability and wellbeing, using MI, in-person observations and regular engagement.
Support training, induction and continuous development of partners.
Ensure partner deployment is prioritised effectively and time is used efficiently.
Work closely with HQ Operations, particularly Survey Operations Learning and Development and Survey Managers, and Field Operations Managers to align activity with SSC priorities.
Promote best practice, consistency and continuous improvement across partner activity.
Act as a key point of contact, advocating for partner roles and driving improvements.
Develop and maintain operational level knowledge of our survey portfolio to support and develop your team’s knowledge and skills.
Generate evidence-based insights measuring the impact of partner support.

Person specification

Essential Criteria:

Proven people management and stakeholder engagement capability, with experience of leading, motivating and supporting individuals and teams, and building effective working relationships with internal and external stakeholders.
Strong ability to prioritise, plan and coordinate workloads, managing competing demands while maintaining performance standards and driving continuous improvement.
Experience of performance management, including setting clear expectations, providing constructive feedback, and using coaching techniques to support development and improve outcomes.
Evidence of leading others with a future‑focused mindset, contributing to and delivering operational change, supporting continuous improvement, and embedding new ways of working.
Confident and effective user of MS Office applications and bespoke systems, with the ability to adapt quickly to new digital tools to support operational delivery and reporting.

Qualifications

A full UK driving licence with access to a vehicle and appropriate business car insurance are essential requirements for this role. We will be unable to offer a position to candidates who do not meet this criterion.

Behaviours

We'll assess you against these behaviours during the selection process:

Developing Self and Others
Changing and Improving
Leadership
Working Together

Alongside your salary of £34,587, Office for National Statistics contributes £10,019 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

 

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application Process

Number of Stages: 3 stage process

Stage 1: Civil Service Situational judgement test

Stage 2 : Application

Stage 3: Interview

Stage 1 - Civil Service Situational judgement test

Upon submission of Part 1 your application form you will be sent an invitation to complete Civil Service Situational Judgement online test.

There will be full instructions on how to complete the test including an opportunity to practice before undertaking the actual test. The test is not time limited.

If you pass the test for this vacancy, you will be invited to complete the final stage of your application, this is where you will provide information such as your work history, Skills and experience and Personal Statement.

Stage 2 – Application

The assessment process at the application stage will be based on your work history, CV, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum wordcount allowed is 1250, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.

Stage 3 – Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert.

Interviews will be via Microsoft Teams.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates:

The closing date for the role is 22/06/2026 at 23:55. Please note, both the Situational Judgement test and written application (work history, qualifications and personal statement) will need to be completed by this deadline.

The Sift will be conducted from 29/06/2026

Interviews will be conducted from 13/07/2026

Dates are subject to change.

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

Name : Howard Avons
Email : Howard.Avons@ons.gov.uk

Recruitment team

Email : Recruitmentoperations@ons.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact recruitment.complaints@ons.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Office for National Statistics

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