O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.

Hybrid Work Schedule-Monday through Wednesday in office, Thursday & Friday remote option.

Summary

Using adult learning principles, the Learning and Development Specialist is responsible for successfully developing, documenting, and administering engaging learning experiences for new hires, new processes, and new technologies. Training content will cover both soft and hard skills, in classroom environments, one-to-one settings, and using offline Learning Management systems.

This role is expected to design and present content in engaging settings, with a heavy focus on system training, technical processes, and organizational procedures. This is a dynamic position that must handle multiple learning programs, priorities, and projects simultaneously.

Essential Duties and Responsibilities

Design, document, and facilitate new hire and ongoing training for Client Success department as assigned, with a heavy focus on initial onboarding training for all new Client Success (CS) team members.
Foster a positive training and learning culture throughout the Client Success Department by utilizing adult learning principles and practices.
Openly communicate and partner with CS leadership regarding individual team member competency, successes, challenges, and concerns using standardized plays and performance data analysis.
Partner with internal team members and SMEs to develop, document, deliver, and coordinate standard training plans and curriculum for multiple Client Success roles which may include new hire curriculum, monthly group trainings, newsletter content, and workshop sessions.
Develop and document proof of proficiency and certification for appropriate tasks/functions.
Partner with Process Owners and CS Leaders to identify training gaps and needs, develop plans to meet those needs, and foster positive working relationships with others.
Oversee, coordinate, and facilitate ongoing department and role training as needed.
Assist in the development and maintenance of our learning management system, training documentation, and lesson plans.
Develop content curriculum using technologies including Bridge, Workday, Confluence, Rise 360, Canva, Camtasia, Mentimeter, and other technologies as appropriate. Become an SME for these technologies.
Partner with other departments including our Product, Corporate Project, Marketing, and Sales teams to identify and develop content relevant to Client Success.
Participate in department training priority meetings, determine training schedules, and resolve scheduling conflicts.
Additional responsibilities as assigned.

Requirements

Education & Experience:

Bachelor's Degree and two years of work-related experience.
Teaching or training experience.
Group facilitation experience.
Familiar with technology; preferably Microsoft Suite, Bridge, Workday, Confluence, Rise 360, Canva, Mentimeter, and Camtasia.
Document preparation and presentation experience.
Proficient in Zoom and Teams facilitation, presentation, reporting, polling, etc.
Experience involving one on one feedback and employee development.
Working knowledge of Client Success systems and processes preferred but not required.
Basic understanding of adult learning principles and basic instructional design methodologies.

Skills and Abilities:

Strong written and verbal communication skills.
Collaborative scheduling and coordination.
Project Management.
Exemplifies the Client Success one team mindset.
Energizing personality and attitude.
Love for learning and development.
Attitude of caring and supporting others.
Proven ability to listen, learn, and act.
Self-directed; sees a need and fills it.
Dynamic presenter & facilitator.
Agile & Flexible mindset.

Essential Functions/Working Conditions:

Hybrid work environment. Must be located along the Wasatch Front with the ability to be in office M-W and for infrequent occasions on Thursday or Friday. Optional work from home on Thursdays and Fridays in a professional, non-distracting environment.
Office type work requiring long periods of sitting at a computer, typing, etc.
Occasional availability outside of standard business hours for global training assistance.

O.C. Tanner

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Learning And Development Specialist