About The Opportunity

The Manager of Learning and Development (f/m/d) will play a crucial role in designing and delivering high-impact learning experiences across Contentful. This individual will be responsible for facilitating a variety of training programs, both live and virtually, to enhance employee skills, knowledge, and engagement. The role will require global travel to Contentful offices and events to deliver in-person training sessions.

While this position does not have direct reports, it requires a high degree of collaboration with various stakeholders across the organization to ensure the successful execution of learning initiatives.

This role requires frequent short-term travel to the United States. Candidates must be eligible to obtain the necessary travel documentation, including a U.S. visa or ESTA (Electronic System for Travel Authorization), as applicable. We will support the successful candidate in navigating the travel requirements and obtaining the necessary documentation.

What to expect?

Training Facilitation:
- Deliver engaging, interactive training sessions both in person and via Zoom, ensuring the content is relevant and aligned with business needs.
- Facilitate both soft skills and technical skills training with the ability to adapt to diverse learning needs.
- Maintain a high level of participant engagement and satisfaction during training sessions.
Global Travel:
- Travel to Contentful offices and events globally to facilitate in-person training sessions.
- Coordinate logistics for on-site training sessions, including room setup, technology requirements, and materials.
Content Development:
- Collaborate with the Learning and Development team to design and update training materials, including presentations, guides, and online modules.
- Create highly technical training content in various formats, such as eLearning, on-demand, video-instructor-led training (VILT), instructor-led training (ILT), blended learning, and job aids.
Stakeholder Collaboration:
- Partner with HR, department heads, and subject matter experts to identify learning needs and develop training solutions.
- Communicate regularly with global teams to understand local training requirements and ensure consistency in learning experiences.
Technology Utilization:
- Leverage learning technologies and platforms to deliver and track training programs.
- Ensure that all training sessions, whether live or virtual, are recorded and accessible for future reference.
Measurement and Reporting:
- Monitor and evaluate the effectiveness of training programs through participant feedback and performance metrics.
- Analyze complex data to make informed decisions and provide regular reports on training outcomes and recommendations for improvement.
Project Management:
- Manage end-to-end project/program management, including conception, initiation, planning, execution, performance monitoring, and project closure.
- Demonstrate a strong ability to think strategically and execute tactically in a fast-changing environment.
Coaching and Facilitation:
- Facilitate coaching sessions for multiple levels, including team members and managers.
- Preserve and adapt under pressure, maintaining a positive and professional “customer-focused” attitude.

What You Need To Be Successful

10+ years of experience in Learning and Development, with a strong emphasis on the facilitation of both soft skills and technical skills training.
Proven ability to deliver training in both in-person and virtual environments.
Sharp analytical skills with experience interpreting complex data for informed decision-making.
Exceptional communication and facilitation skills, including interpersonal and influencing skills, with the ability to partner with key stakeholders, global counterparts, and executives in a matrixed environment.
Professional project management experience, including end-to-end project/program management.
Demonstrated experience in creating highly technical training in a variety of formats.
Strong ability to think strategically and execute tactically in a fast-changing environment.
Ability to travel internationally as required, up to 30% of the time.
Proficiency with learning management systems (LMS) and virtual training tools (e.g., Zoom, Microsoft Teams).
Bachelor’s degree in Human Resources, Education, Organizational Development, or equivalent experience.

What's in it for You?

Join an ambitious tech company reshaping the way people build digital experiences
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Fertility and family-building benefits, including a lifetime reimbursable wallet to support your growing family.
We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days,compassion days for loss, education days, and volunteer days
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication stipend and phone hardware upgrade reimbursement
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security-esk@contentful.com with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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