Job Summary

We are seeking a dedicated and experienced Retail Training Specialist to join our retail operations team. This role is responsible for designing, delivering, and evaluating training programs that equip store teams with the product knowledge, sales techniques, and customer service skills needed to deliver outstanding in-store experiences. The ideal candidate has retail training experience, strong presentation and coaching skills, and a collaborative, results-oriented approach to developing frontline talent.

Key Responsibilities

Develop, update, and maintain training materials, curricula, e-learning modules, and job aids that reflect current product lines, promotions, sales processes, and company policies.
Deliver engaging instructor-led training, workshops, and coaching sessions for store leaders and sales associates in classroom and store environments.
Conduct new-hire onboarding and role-specific training to ensure consistent knowledge and capability across the retail network.
Assess training effectiveness through evaluations, observations, assessments, and performance metrics; recommend and implement improvements to close performance gaps.
Partner with store management and regional teams to identify learning needs, prioritize training initiatives, and support rollout of new products, processes, and promotions.
Provide one-on-one coaching and mentoring to associates to improve sales techniques, customer service, product demonstration, and POS proficiency.
Manage training schedules, track attendance and completion rates, and maintain accurate training records and reports.
Support talent development initiatives by helping to identify high-potential employees and contributing to succession planning and career-pathing activities.
Ensure all training content and delivery comply with company standards, brand guidelines, and local regulatory requirements.
Participate in pilot programs and continuous improvement efforts to enhance learning delivery, instructional design, and learner engagement.

Required Qualifications

Bachelor’s degree in Education, Human Resources, Business, or a related field preferred; equivalent experience considered.
Minimum 2 years of experience in retail training, learning and development, or a comparable customer-facing training role, preferably within a retail environment.
Experience developing training materials and delivering instructor-led and virtual training sessions.
Legal authorization to work in the hiring country.

Required Skills

Excellent verbal and written communication skills in Arabic and/or English; additional languages are an advantage.
Strong facilitation, coaching, and presentation skills with the ability to engage diverse learner groups.
Proven ability to assess learning needs, measure training effectiveness, and translate insights into actionable improvements.
Comfortable using learning management systems (LMS), authoring tools, and virtual meeting platforms; proficiency with MS Office (PowerPoint, Excel, Word).
Organized, detail-oriented, and able to manage multiple training projects and schedules across stores and regions.
Strong interpersonal skills and a collaborative mindset to work effectively with store teams, operations, and HR partners.
Ability to travel regionally and work flexible hours, including occasional evenings or weekends, to support store training needs.

Our company is committed to creating an inclusive workplace. We welcome applications from all qualified candidates and will provide reasonable accommodations during the recruitment process upon request.

NICE ONE | نايس ون

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