POSITION SNAPSHOT

Company: Nespresso UAE LLC

Location: Dubai, UAE

Position Summary

The Customer Facing L&D Specialist and Coffee Ambassador at Nespresso UAE is primarily responsible for driving learning and development initiatives to build strong coffee expertise across the organization. This role focuses on designing, delivering, and continuously enhancing training programs that elevate employee knowledge, capability, and engagement in line with Nespresso’s premium brand standards.

In addition, the role acts as a local coffee ambassador, supporting the positioning of Nespresso as a leader in coffee expertise both internally and externally. By collaborating closely with HR, HQ coffee communities, and cross-functional teams, the role ensures the effective execution of coffee education strategies while contributing to brand storytelling and market presence.

A DAY IN THE LIFE …

Lead Learning & Development Strategy

Own and drive the Coffee Expertise Training Program in collaboration with HR.
Design and execute the annual L&D strategy focused on coffee capability building.
Deliver training sessions, workshops, and train-the-trainer initiatives.
Monitor training effectiveness and continuously enhance learning content.
Track key KPIs (completion rates, certification levels, training impact).

Build Internal Capability & Coffee Culture

Foster a strong coffee culture across the organization.
Establish and develop the Coffee Bard network, including coaching and capability building.
Support employees in developing coffee knowledge and sensory skills.
Act as the local sensory referent, ensuring high tasting standards.

Content Excellence & Knowledge Management

Ensure accuracy and consistency of all coffee-related training and communication materials
Adapt and localize global content for the UAE market
Act as the key link between HQ Coffee Experts and the local market

Coffee Expertise & Brand Representation:

Act as a local ambassador of Nespresso coffee expertise internally and externally
Contribute to positioning Nespresso as a reference for coffee expertise in the market
Represent Nespresso in workshops, events, and selected external engagements
Partner with Marketing and PR teams on coffee-related activations and initiative

Performance & Continuous Improvement

Track and report on KPIs related to training, engagement, and coffee expertise initiatives
Measure impact through training outcomes and customer experience indicators
Identify opportunities to improve coffee expertise programs and initiatives

What Will Make You Successful

Experience: Strong experience in Learning & Development, training, or capability building
Experience in delivering training programs and coaching individuals or teams
Background in coffee, hospitality, retail, or premium customer experience is preferred
Strong stakeholder management and cross-functional collaboration skills
Ability to influence and engage without direct authority
Strong presentation, facilitation, and communication skills
Structured, detail-oriented, and proactive approach
Knowledge: Strong understanding of coffee (sensory, production, and value chain)
Knowledge of training methodologies and adult learning principles
Understanding of brand positioning and customer experience
Basic project management capabilities
Language: Fluency in English required
Arabic is a plus

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