We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

As a Technical Programme Coach (also known as Launch Coach), you will guide apprentices across multiple clients through the crucial first 60 days (Launch) of their programme, setting them up for success so they can reach their full potential.

Before a learner’s first day of learning at Multiverse, you will partner with our Implementation team (Go-to-market, Implementation and Admissions) to understand the value the learner and the client want to actualise on the programme, and you will be responsible for driving this in the first 60 days.

You will partner with an instructor on the initial programme kick-off meeting, called ‘Flying Start’ at Multiverse. You will guide learners through their launch meetings, setting up the framework for their learning and coaching to get the best out of any workshops and project planning that falls into the first 60 days. You will also assess and monitor apprentice behaviour within their first 60 days, taking decisive action to identify at-risk learners before day 42. Through testing, iteration, early intervention and an eye on any withdrawals where necessary, you'll help maintain program quality standards and protect both financial and reputational outcomes.

What You'll Do

Confidently guiding large groups of apprentices through their exciting first 60 days on their programme with Multiverse and ensuring they are set up for success on all levels, helping their understanding of applying their acquired skills to their job roles.
Organise a seamless handover after the first 60 days to the learner’s Cohort Coach to ensure a high-quality learner experience.
Create a vibrant, inclusive, motivating environment that drives apprentice learning, engagement, and satisfaction.
Master group and individualised coaching techniques to enhance apprentice learning.
Adhere to the Coach Quality framework to ensure a consistent level of quality for every session and a consistent experience for every apprentice.
Maintain an owner mentality, whether assigned a learner or in support of other coaches, being proactive in taking action, sharing feedback, or providing support to ensure the progress and success of learners.
Work with your apprentices’ managers to understand the client's needs while ensuring apprentices are coached towards lasting success within the business.
Consider learners who may wish to withdraw from the programme whilst keeping an eye on commercial success. Work closely with your manager to move the learner past the 42-day mark to decide on non-starts based on factors from our risk model. Consult with wider stakeholders to ensure preventable ‘non-starts’. Master objection handling and prepare for ‘crucial conversations’; be confident that any ‘non-starts’ have been supported fully by Multiverse.
Ensure the experience of the first 60 days at Multiverse is continually reviewed, assessed and iterated to provide the best possible learner experience with a data-driven approach.
Focus on results related to the programme health of your apprentices, implementing interventions in partnership with operations and sales team members to ensure learners stay on track, standing the best chance of success on our programmes.
Utilise resources and learning opportunities provided by Multiverse to stay up-to-date on your knowledge, learning and product updates to ensure you are equipped to support your apprentices.
Build and maintain credibility with your apprentices by utilising a mixture of professional experience, program/domain/industry knowledge and client context in your interactions.
Create and use with confidence a compelling narrative about Multiverse, our mission, our programmes and the pillars of our offering, and help apprentices connect to it throughout their apprenticeship and beyond.

About You

2+ years of professional work experience; ideally 1+ year of experience in a customer service, account management, coaching or education capacity.
You have industry experience and business exposure in 1-2 domains (AI, Data, Software Engineering, Business Transformation) we teach and a willingness and ability to expand these to work across all programmes.
You are highly organised, data-driven and comfortable facilitating sessions for 30-100+ learners.
You have great energy and can get our learners and their managers comfortable and excited about their learning journey with Multiverse and set clear expectations.
Commercial acumen with an astute understanding of our clients, their expectations and a strong desire to ensure their learners’ first impression of Multiverse is a positive one.
You are great at data reporting, curious and can step back to think big-picture about how best to iterate on processes to drive better outcomes.
Exceptional written and on-camera communication skills.
You have some practical teaching, managing, or mentorship experience in an academic or industry environment.
Awareness of essential EFSA compliance elements and the ability to proactively clarify these requirements.
You are passionate about delivering the best learning opportunities and supporting others on their development journey.

Benefits

How We Hire

Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
Hybrid & remote work offering - with weekly visits to the London office and the opportunity to work abroad 45 days a year
Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

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Tech Programme Coach