Company Description

Your team and working environment:

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking an enthusiastic and innovative Learning and Development Manager to join our team in Dubai, United Arab Emirates. As a key member of our organization, you will be responsible for designing, implementing, overseeing comprehensive training programs and support T&C operations. This role is vital to driving Accor’s brand standards by nurturing talent, ensuring compliance, and fostering a culture of continuous learning and inclusion.

Create and execute the company's training plan and budget in alignment with organizational objectives
Conduct annual training needs assessments and collaborate with department managers to identify skill gaps and development opportunities
Design, facilitate, and evaluate engaging training programs for employees at all levels
Establish and maintain partnerships with industry associations, external training providers, and academic institutions
Develop and manage a centralized learning resource library, including digital and print materials
Implement and maintain a user-friendly learning management system (LMS) to track training activities and participant progress
Coordinate new hire orientation programs and assist with the integration of new employees
Stay current with industry trends and best practices in learning and development
Prepare and present comprehensive training reports to senior management
Collaborate with T&C and other departments to align training initiatives with company-wide strategies
Measure and evaluate the effectiveness of training programs, making data-driven improvements as needed
Develop and implement succession planning strategies to support organizational growth and talent retention
Create and manage mentorship programs to foster employee development and knowledge transfer
Design and deliver leadership development programs for emerging and existing leaders within the organization
Implement innovative learning technologies and methodologies, such as microlearning and gamification, to enhance engagement and knowledge retention
Support the Director of T&C with recruitment coordination, staff onboarding, employee records management, attendance tracking, and T&C compliance.
Assist in employee relations by responding to queries, facilitating communication, and escalating issues when needed.
Help administer performance management processes, including performance reviews and disciplinary actions.
Manage T&C administrative tasks such as payroll coordination, benefits support, contract renewals, and compliance reporting.
Collaborate with the Director of T&C on employee engagement, retention initiatives, and talent planning.
Partner with hotel leadership and the Director of T&C to align learning and T&C activities with operational objectives and company culture.
Support diversity, equity, and inclusion efforts in all training and HR initiatives.
Represent the hotel in T&C and L&D forums or external training events as required.
Maintain awareness of hospitality labor laws and best practices to ensure policy compliance.

Qualifications

Bachelor's degree in Human Resources, Organizational Development, or a related field
Proven experience as a Learning and Development Manager, preferably in the hospitality industry
Strong knowledge of adult learning principles and instructional design methodologies
Excellent facilitation and presentation skills with the ability to engage diverse audiences
Proficiency in learning management systems (LMS) and e-learning authoring tools
Demonstrated ability to create and manage training budgets
Strong analytical and project management skills
Experience in conducting training needs assessments and developing targeted learning solutions
Excellent interpersonal and communication skills, both written and verbal
Ability to build and maintain positive relationships with stakeholders at all levels
Familiarity with performance management processes and their integration with learning and development
Creative problem-solving skills and a proactive approach to challenges
Flexibility to adapt to changing priorities and deadlines
Strong organizational skills with attention to detail
Proficiency in Microsoft Office Suite and data analysis tools

Additional Information

What is in it for you:

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world

Mövenpick Hotels & Resorts

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Learning and Development Manager