Momentum Group Limited (Momentum Group) is a significant player in South Africa's life insurance and integrated financial services sectors. We are a proud Level 1 B-BBEE South African-based group dedicated to building and protecting our clients' financial dreams. Our client-facing retail and specialist brands, including renowned names such as Momentum, Metropolitan, Guardrisk, and Eris Properties, play a pivotal role in fulfilling this purpose.

Our federated model emphasises empowerment, accountability, and continuous engagement with all our stakeholders. Designed in close consultation with leaders across the group, this operating model aims to unleash each business unit's inherent energy and commercial drive through our collaborative federated approach. Visit us at www.momentumgroupltd.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

We are seeking a dynamic and highly organized Learning and Development (L&D) Facilitator to join our team. In this role, you will be the bridge between complex claims operations and frontline excellence. You will design, deliver, and assess training programs tailored for Service and claims consultants, ensuring they possess the technical expertise, system proficiency, and empathy required to process claims efficiently and accurately

Requirements

Experience and Qualifications Required:

Degree or equivalent qualification in Learning and Development or related field (essential)
Valid driver’s license and own reliable transport
OD-ETDP (Occupationally Directed Education Training Development Practice) NQF level 5 certification
3 -5 years learning facilitation experience
Exposure to the insurance or financial services environment (preferred)
Short Term Insurance experience: Commercial Product (optional)

Duties & Responsibilities

Internal Process

Deliver learning events, interventions and programmes aligned to business and learning needs.
Take ownership of end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to become proficient and keep up to date with any changes on the subject matter.
Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning interventions runs smoothly.
Gather evaluation and feedback on learning interventions and compile relevant reports.
Provide feedback to relevant stakeholders on learner progress, participation and performance.
Maintain effective and efficient record keeping on the relevant systems.
Administer assessment in line with relevant regulations and policies to determine competence of learners.
dentify and deliver post learning initiatives to continually embed learning to enhance the learning process.
Design and develop Learning interventions as required

Client

Provide authoritative expertise and advice to clients and stakeholders.
Build and maintain relationships with clients and internal and external stakeholders.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Take ownership for driving career development.

Finance

Identify solutions to enhance cost effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

Knowledge required:

Knowledge of skills development
Knowledge of adult learning principles and methodologies
Knowledge of the learning life cycle
Knowledge of business processes, products and regulations
Knowledge of business environment and insurance industry

Skills Required:

Facilitation skills
Verbal and written communication skills
Presentation skills
Interpersonal skills
Proficient in MS Office
Planning and organising skills
Understanding people
Providing feedback
Numeracy

Momentum

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Learning and Development Facilitator