Welcome to Mojo Mortgages, where we're on a mission to become the largest and most disruptive mortgage broker in the UK. We have been on quite a journey, growing our team from 50 to over 230 in the last 2 years. With the support of our RVU/Houseful family of brands, including Uswitch, Money, Confused, and Zoopla, we're scaling fast and taking the industry by storm. We're not just growing quickly, we're growing exponentially. Our revenue has seen a staggering triple digit growth for the last two years, and we're just getting started.

We're proud of our high Glassdoor Score, British Bank Awards, and fantastic customer reviews, but we're always striving to do better. We're all about pushing the boundaries, doing mortgages differently, and delivering outstanding service that makes a real difference in people's lives.

We are looking for a Learning & Development Consultant to join our team. Your specialism will be protection, initially providing support to our existing and newly appointed protection experts, this will also overlap into mortgage experts, case managers and mortgage administrators.

Responsibilities{{:}}

Conduct comprehensive training for new and existing mortgage and protection experts, case managers and mortgage administrators
Ensure positive onboarding experience and adherence to company values
Provide training on internal systems and uniform processes
Monitor day-to-day activities and support in maintaining CPD logs
Allocate mandatory training company wide within our Access/LMS training platform
Maintain FCA registrations, ensuring they are accurate and up to date.

Competency Assessments{{:}}

Ensure compliance with regulatory requirements for mortgage and protection advice standards
Conduct QA checks and maintain accurate sampling logs for regulatory compliance
Provide constructive feedback on QA checks and identify training needs
Participate in call levelling sessions and report compliance risks

Skills & KPI Reviews{{:}}

Collaborate with L&D Lead to review and monitor KPIs
Utilise MI to assess sales conversions and address underperformance
Support skills matrix reviews and set expectations for improvement

Other{{:}}

Independently manage workloads to achieve set targets
Design, develop and deliver training in a remote environment to new and existing colleagues
Demonstrate a commitment to Treating Customers Fairly
Support in the recruitment of new mortgage and protection experts

What you'll get to own{{:}}

Design and delivery of world class training to new and existing mortgage and protection experts, case managers and mortgage administrators
Completing all mandatory training and testing
Mentoring new experts through their journey to competency, and support existing staff in realising their potential.
Completing the monitoring assessments for all pre CAS experts
Maintaining audit log of all monitoring activities completed
One to One feedback and coaching sessions for all pre CAS experts

Requirements

Qualifications & Experience{{:}}

CeMAP 1,2 & 3
A minimum of 2 years' experience in Learning and Development / Training role within Financial services is required
A strong background and extensive knowledge of both Mortgage and Protection products is essential

Skills & Behaviours{{:}}

Confident and proactive approach to improve customer experience, sales performance and quality metrics
Great attention to detail
Work independently and manage workloads to achieve set targets.
You have brilliant communication and listening skills.
You are a self-motivator who can work at a fast pace

Benefits

Remote working
Basic Salary of £35k
Work from anywhere in the world for up to 30 days per year
25 days holiday plus bank holidays (up to 28 days with length of service)
Half day holiday for your birthday & Day off for moving house
Company social events
Pension via People's Pension (Pension match up to 5%)
Sick pay and sick pay insurance
Wellness programme from Able Futures & subsidised private medical insurance
Critical Illness cover & Death in service (4 times base salary)
Enhanced Maternity, Paternity, Primary & Secondary pay
Compassionate leave
Long service awards up to £3000
Casual dress

#Mojo

Mojo Mortgages (part of Houseful)

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Learning & Development Consultant (Mortgage Protection)