Miva is looking for a Director, People Operations. The chosen person will be a hands-on, strategic individual contributor responsible for leading the full human resources function at Miva. In this role you will partner closely with the executive team and Business Unit Leaders, and Directors. People Operations will design and execute people programs that strengthen our culture, drive business performance, and deliver an unbeatable employee experience across the entire employee life cycle for our team of approximately 100 employees. Miva is a fully remote company with employees distributed across the country, so this role requires someone who knows how to build culture, connection, and operational excellence in a virtual-first environment. This is an individual contributor role with no direct reports; the chosen person will, however, provide oversight and direction to a part-time Recruiter consultant who supports talent acquisition activities.

This role is ideal for someone who is equally comfortable setting long-term people strategy and rolling up their sleeves to process payroll, resolve employee questions, and administer benefits. The ideal person will thrive on wearing many hats, will move fluidly between strategic and tactical work, and operate with a high degree of independence, ownership, and discretion.

Strategic Duties:

Serve as a trusted advisor to the CEO, President and executive team on workforce planning, organizational design, leadership development, and talent strategy
Steward and evolve Miva’s culture; lead programs that reinforce engagement, belonging, and the overall employee experience in a fully remote, geographically distributed workforce
Own total rewards strategy, including compensation philosophy, market benchmarking, benefits design, and 401(k) plan oversight
Oversee full-cycle recruiting strategy for all positions across the organization
Lead diversity, equity, and inclusion strategy and related programs
Define and report on key people metrics (headcount, retention, engagement, time-to-hire, compensation positioning, etc.); deliver data-driven recommendations to leadership
Use HR systems and tools (HRIS, ATS, performance, payroll, benefits) to ensure programs run efficiently
Identify, evaluate, and implement opportunities to leverage AI and emerging technologies to optimize HR workflows, improve efficiencies, and elevate the quality of people programs and deliverables
Lead organizational change management initiatives, including reorganizations, role transitions, and growth planning
Manage the HR budget and external vendor relationships, including benefits brokers, payroll providers, employment counsel, and recruiting partners
Anticipate emerging people risks and opportunities, and proactively recommend and implement solutions

Operational Duties:

Provide direction to a part-time Recruiter consultant; review pipelines, and ensure a consistent, high-quality candidate experience
Design and deliver an exceptional onboarding experience that ramps new hires quickly and connects them to Miva’s culture and goals
Ensure payroll, health benefits, and 401(k) plan are processed accurately and timely, and remain compliant with all federal, state, and local laws across the multiple states in which Miva employees reside
Administer leaves of absence, accommodations, workers’ compensation, and unemployment claims
Maintain HRIS and employee records; ensure data integrity and produce reporting as needed
Coach managers and employees on performance, behavioral concerns, team dynamics, and employee relations matters
Conduct employee relations investigations and recommend appropriate corrective action; partner with employment counsel as needed
Maintain and update the employee handbook, policies, procedures, and job descriptions
Manage offboarding logistics, including exit interviews and analysis of attrition trends
Provide guidance to employees and managers on company policies, benefits, and processes
Be a visible, trusted resource and first point of contact for employees on all people-related matters
Perform other duties and projects as assigned

What You Will Bring:

Bachelor’s degree in HR, Business, or similar; 10+ years of HR experience, including 3+ years in a leadership role
Demonstrated track record operating as both a strategic business partner and a hands-on practitioner; comfortable being the sole HR resource for the company
Experience directing and managing the work of external consultants or contract resources (recruiters, brokers, counsel, vendors)
Experience supporting a company of similar size (approximately 50–150 employees), ideally in technology, software, SaaS, or e-commerce
Deep expertise across the full HR function:
- talent acquisition, total rewards, employee relations, performance management, learning and development, compliance, and culture
Solid working knowledge of federal and state employment laws; multi-state compliance experience required, including familiarity with state-specific wage and hour, leave, and tax requirements for a distributed workforce
Proven success building culture, engagement, and connection within a fully remote or hybrid workforce distributed across multiple states
Proficient with HRIS, ATS, and payroll platforms (we currently use Trinet and JazzHR)
Hands-on experience using AI tools to streamline HR work and improve the quality of deliverables; comfortable identifying new use cases and continuously refining workflows to drive efficiency
Highly proficient in Microsoft Office Suite, with solid analytical and reporting capabilities
Excellent judgment, discretion, and the ability to handle highly confidential and sensitive information
Superior interpersonal and communication skills; able to build trust and credibility with all levels of the organization, from individual contributors to executives
Advanced problem-solving, decision-making, negotiating, and influencing skills
Highly organized self-starter with the ability to manage competing priorities and move fluidly between strategic and tactical work
Enthusiastic, creative, resourceful, and a true team player who thrives in a fast-paced, dynamic environment

Our Awesome Perks!

Remote company - work from anywhere
Unlimited PTO
Maternity/Paternity leave
Medical/Dental/Vision/FSA/Life
401k with company match; vested immediately
Flexible work schedule
Inspiring & collaborative peers
Work within a company that has been recognized multiple times as a top employer, most notably being named one of the “Best Places to Work in San Diego” by the San Diego Business Journal!

The base salary range for this position is $135k - $150k annually. Compensation for this role will depend on a variety of factors including qualifications, skills, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive plan.

Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA.

Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.

Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce.

Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth.

Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.

Miva, Inc. is an Equal Opportunity Employer.

Read Miva's Applicant Privacy Notice Here.

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Director, People Operations