Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Experience Training, Education, and Coaching Advisor will collaborate closely with teammates and healthcare professionals to develop and implement interpersonal communication skills training. Virtual training and digital training development along with written conversational guides are primary roles of this position to assist leaders and clinicians in enhancing patient and staff experiences.

The Advisor will work collaboratively with Senior Advisors, Digital Content Strategist and Leadership to design, build and implement interpersonal training for health care professionals based on needs or goals of departments or organization. Knowledge of Motivational Interviewing, coaching, interpersonal communication skills, adult learning principles and digital development are preferred. The ideal candidate displays flexibility, creativity, human connection, teamwork, and respect.

Responsible for comprehensive assessment, design, development, implementation, and evaluation of Experience Communication Education Programs and process improvement initiatives to support Mayo Clinic's vision and strategic goals. Responsibilities and scope of work includes engaging in broad enterprise, and shield advancing educational training and sustainment. In partnership with X colleagues, works closely with leadership and stakeholders in developing mission-related strategy and influencing change for broad spectrum of needs.

Leverages experience to address gaps, enhance performance, achieve communication in healthcare goals, and optimize outcomes for business and practice issues Develops curriculum and provides edits on written material using a high degree of ingenuity, creativity, and advanced tools and techniques while driving results in alignment with culture and customer needs. Applies best practice X knowledge and communication in healthcare. Collaborates with business partners and leadership to create experience solutions. Effectively manages and influences cross-functional, matrix and site relationships.

Ensures a systemic, enterprise viewpoint when engaging and developing training initiatives. Serves as program/project member to support project activities and implementation with guidance from Sr. Advisors and other leaders and team members. Is responsible for understanding external environment challenges, trends, and bring best practice and innovation to X. Seen as a subject matter expert and thought leader related to building world class communication in healthcare to support Mayo Clinic's mission. Serves as spokesperson for X Education and Training. Engages with leadership including presenting to leadership groups across the enterprise.

This Position is 100% Remote; can work from anywhere within the United States.

** Visa sponsorship is not available for this position; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps. We value your interest in y the role and look forward to hearing back from you

Qualifications

Bachelor’s Degree in a related field with 5+ years of professional experience in curriculum development and training/facilitation. Minimum of 2+ years of health-care experience. Master’s degree preferred.

CAPABILITIES REQUIRED: Skilled in promoting cultural diversity. Extensive knowledge of Motivational Interviewing concepts. Role model for Mayo Clinic values of quality, service, safety, and outcomes, Outstanding communication and interpersonal skills, Strong conceptual and analytical skills, Ability to build partnerships within teams and across departments, Knowledge of patient communication models, coaching models and adult learning theories and learning principles. Extensive consulting skills. Capability to manage multiple projects simultaneously.
Former clinical experience preferred. None.

This position will accept applications until 6/19/2024

Exemption Status

Exempt

Compensation Detail

$81,744.00- $122,678.40 / year; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Part Time

Hours/Pay Period

40

Schedule Details

Normal Business hours

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Lynnette Fleshman

Mayo Clinic

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