Department: Boutique Client

Location: Global+

Compensation: $13.00 / hour

Description

About the Client
Our client is a leading healthcare staffing and home health agency known for connecting quality healthcare providers with medical facilities across the nation. They pride themselves on their innovative approach to healthcare staffing, utilizing cutting-edge technology to streamline operations. With a 100% commitment to quality, trustworthiness, dedication, and caring, they're revolutionizing how healthcare staffing services are delivered.

Why this role exists
This position is crucial for implementing and enhancing the organization's business systems and procedures to drive operational efficiency. The role exists to bridge the gap between field-level employees and corporate leadership, ensuring smooth implementation of technical systems while maintaining the company's commitment to exceptional healthcare staffing services. By optimizing processes and maximizing new implementations, this position directly impacts the company's ability to deliver fast, efficient staffing solutions.

The Impact you’ll make

Systems & Technical Leadership
- Provide technical support to internal and external staff
- Troubleshoot and implement new system requirements
- Establish system protocols for new enhancements
- Assist in automation development
Process Improvement
- Analyze current business processes
- Make recommendations based on professional business knowledge
- Create and develop monitoring tools
- Improve training and operational procedures
Project Management
- Define project scope, objectives, and deliverables
- Oversee implementation projects from start to finish
- Coordinate with HD Lead on improvement areas
- Ensure efficient team operations
Stakeholder Management
- Work directly with teams to understand operational needs
- Coordinate with management on organizational initiatives
- Communicate process changes across all organizational levels
- Support training initiatives

Skills, Knowledge and Expertise

Required:

Minimum of 1-2 years of experience in any of these roles:
- Business Systems Coordinator/Administrator
- Project Coordinator
- Operations Coordinator
- Process Improvement Specialist
- Technical Support Coordinator
- Administrative Operations Specialist
Demonstrated skills in:
- Basic project management (planning, coordination, documentation)
- Technical troubleshooting
- Process documentation and improvement
- Training or knowledge transfer
Technical background must include:
- Proficiency in Microsoft Office Suite (especially Excel)
- Experience with business systems or workplace software
- Basic understanding of automation tools
- Comfort with learning new software platforms
Communication experience through:
- Writing technical documentation
- Creating process guides
- Delivering training
- Cross-team collaboration
Bonus experience (not required):
- Healthcare industry background
- Customer service experience
- Virtual collaboration tools
- BPO/Outsourcing industry experience
WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home

Your Superpowers:

Technical expertise in systems implementation and troubleshooting
Natural problem-solving abilities
Exceptional written and verbal communication skills
Strong attention to detail
Project management prowess
Ability to translate complex technical concepts for various audiences
Change management expertise
Process optimization mindset

You should apply if…

You thrive in fast-paced healthcare environments
You're passionate about improving systems and processes
You believe in putting patients first and all else will follow
You enjoy bridging the gap between technical solutions and business needs
You're committed to continuous improvement
You believe that happy workers do a better job
You're excited about making a difference in healthcare staffing

What to expect...

Work Setup:

Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

Monday to Friday
Fixed schedule: 9 AM to 5 PM PST (8 hours daily, 40 hours per week)

Compensation:

$13 per hour
No benefits package included

Benefits

Magic

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