Location: Kensington, London

Working Arrangement: Flexible working hours available / Hybrid – Fridays working from home

About LUCA FALONI

LUCA FALONI is a luxury menswear brand built on timeless style, exceptional craftsmanship and an unwavering commitment to quality.

As we continue our international expansion, we remain focused on delivering an exceptional customer experience across every store, every market and every customer interaction.

We believe exceptional businesses are built by exceptional people. As our global retail network continues to grow, we are investing in talented individuals who will help shape the next chapter of LUCA FALONI's success.

The Opportunity

This is a high-impact role operating across both Retail and Human Resources, reporting to the within a matrix organisation.

Working in close partnership with both functions, you will ensure that learning initiatives directly support our people strategy, customer experience ambitions and commercial objectives.

You will own the end-to-end learning journey for both retail and corporate teams—from onboarding and product education to leadership development and continuous capability building. While this role includes defining the learning strategy, it is equally focused on execution.

You will create engaging learning experiences, evaluate outcomes and continuously improve programmes to ensure they generate measurable business impact.

This role is ideal for someone who enjoys building practical, scalable learning solutions and takes pride in seeing initiatives through to successful implementation. You will balance strategic thinking with a hands-on approach, ensuring learning is embedded across the organisation and becomes a genuine driver of performance, engagement and growth.

Key Responsibilities

Learning Strategy & Capability Development

Develop and lead LUCA FALONI's learning and development strategy across retail and corporate teams.
Align learning initiatives with business priorities, customer experience objectives and organisational growth.
Partner with the Senior HR Manager, Head of Retail to identify capability gaps and translate them into practical development solutions.
Build scalable learning frameworks that support a rapidly expanding international business.

Retail Learning & Commercial Performance

Develop programmes that strengthen product knowledge, brand storytelling, clienteling, selling skills and service excellence.
Work closely with the Head of Retail and Store Managers to improve capability across the retail network.
Ensure learning initiatives contribute directly to improved customer experience and commercial performance.
Design ad hoc product training and launch programmes that prepare store teams for new collections.

Onboarding & Employee Development

Design and continuously improve onboarding programmes for both retail and corporate employees.
Create engaging learning journeys that accelerate confidence, knowledge and productivity.
Ensure every employee develops a strong understanding of the LUCA FALONI brand, products, craftsmanship and customer philosophy.
Standardise onboarding across international markets while allowing flexibility for local requirements.

Leadership Development

Design and deliver development programmes for Store Managers, Assistant Store Managers and emerging leaders.
Equip managers with practical coaching, leadership and performance management skills.
Support succession planning and internal talent development across the organisation.
Foster a culture of continuous learning, coaching and professional development.

Learning Design & Delivery

Design and facilitate engaging workshops, coaching sessions, digital learning and blended programmes.
Create clear, visually engaging and practical learning materials.
Develop mobile-first learning content suited to an international and geographically dispersed workforce.
Manage learning platforms and evaluate technologies that enhance learning effectiveness.
Build and support a network of internal trainers and subject matter experts.

Learning Effectiveness & Continuous Improvement

Define and measure the effectiveness and business impact of learning initiatives.
Track participation, completion, capability development and behavioural change.
Use employee feedback, learning analytics and retail performance insights to continuously improve programmes.
Provide regular recommendations and updates to Retail and HR leadership.
Ensure learning initiatives are successfully implemented, embedded and consistently adopted across the business.

About You

You may currently be working as a Learning & Development Manager, Retail Training Manager, Regional Trainer or in a similar capability development role.

You will ideally bring:

Proven experience in Learning & Development, retail training, talent development or capability building.
A strong track record of designing and delivering learning programmes that improve employee capability and commercial performance.
Experience supporting customer-facing teams across multiple stores, locations or international markets.
Excellent facilitation, coaching and presentation skills.
Experience developing onboarding, product knowledge, leadership or customer service programmes.
A commercial mindset and the ability to connect learning initiatives with measurable business outcomes.
Excellent organisational and project management skills with exceptional attention to detail.
Experience with blended learning methodologies, digital learning platforms and modern learning technologies.

Experience within luxury retail or premium fashion customer-focused industry is highly advantageous.

What Success Looks Like

A consistent and engaging onboarding experience across retail and corporate teams.
Employees become productive more quickly and develop strong confidence in the brand and its products.
Product knowledge, selling capability and customer experience continue to improve across the retail network.
Managers are equipped with the skills and confidence to coach and develop their teams effectively.
Learning initiatives are successfully implemented, embedded and consistently adopted across the organisation.
Clear links are established between learning programmes, employee development and commercial performance.
A scalable Learning & Development function that supports LUCA FALONI's continued international growth.

What We Offer

Clear opportunities for career progression within a growing international business.
The opportunity to shape and develop the Learning & Development function within a premium luxury brand.
Exposure to international campaigns, launches, store openings, leadership initiatives and strategic business projects.
Hybrid working arrangement with Fridays working from home.
A two-week per year Work From Anywhere allowance.
Flexible working hours.
Progressive paid time off.
A generous employee discount across the LUCA FALONI collection.
Team lunches and company events.
A collaborative and entrepreneurial working environment where ideas and initiative are valued.
The opportunity to make a visible and lasting impact on our people, customer experience and continued international growth.

We are an equal opportunities employer and are committed to creating an inclusive workplace where everyone is treated fairly and with respect.

If you require any reasonable adjustments or accommodations during the recruitment process, please let us know in confidence.

We recruit directly and do not accept unsolicited CVs or services from recruitment agencies.

Due to the high volume of applications, only candidates selected for interview will be contacted. We thank all applicants for their interest in joining LUCA FALONI.

Luca Faloni

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