Overview:

LMI is seeking a Training Operations Lead to support enterprise supplemental training and adoption services for the VA deployment of Genesys Cloud CX across 65+ contact centers. The training operations lead is responsible for day-to-day execution of enterprise training operations, maintaining the Integrated Master Training Schedule, aligning delivery with deployment waves, and ensuring schedule integrity during overlapping migrations. This position is ideal for a proactive, detail-oriented professional who enjoys working in a fast-paced environment with multiple stakeholders. Remote work is acceptable with flexibility to go into the office based on client’s request.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities:

- Maintain the Integrated Master Training Schedule aligned to deployment waves.
- Coordinate training readiness with VA stakeholders and system integrators.
- Oversee trainer assignments and resource allocation.
- Track training completion and adoption metrics.
- Produce weekly and monthly status reports.

Qualifications:

Required

10+ years supporting federal IT or enterprise training programs.
5+ years managing scheduling or multi-workstream coordination.
Bachelor’s degree required.
Self-motivated, reliable, and dependable with excellent interpersonal and communication skills.

Preferred

Experience supporting VA modernization initiatives.
Knowledge and experience with government large-scale transformation efforts.
Experience with Cloud-based CC technologies (e.g., Genesys, Avaya, NICE).

Additional Information

Security clearance: Public Trust (VA)

The target salary range for this position is $90,000-$130,000.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

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Training Operations Lead