JOB TITLE: Leadership and Coaching Consultant - 12 to 15 Month Fixed Term Contract / Secondment

SALARY: £34,000

LOCATION(S): Bristol or Leeds

HOURS: Full-time, 12 to 15 Month Fixed Term Contract / Secondment

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing:

This role is responsible for delivering an exceptional end-to-end experience across Lloyds Banking Group's Leadership and Coaching propositions. The role will coordinate and continuously improve leadership and coaching programmes, systems, processes and communications to ensure seamless delivery, high colleague satisfaction and strong business impact.

Working closely with leadership proposition owners, coaches, suppliers and stakeholders across the Group, the role will use insight, technology and AI-enabled solutions to optimise ways of working, enhance learner experiences and support the continuous evolution of our leadership and coaching offerings.

In this role you'll:

Coordinate the end-to-end delivery of leadership and coaching services and programmes, ensuring a smooth and high-quality customer experience
Manage customer enquiries, providing timely responses, guidance, triage and referrals in line with agreed service levels
Oversee coach matching, scheduling, programme administration, attendance, capacity and demand through effective systems and reporting
Support the recruitment, onboarding, engagement and development of internal and associate coaches
Act as a key contact for leadership and coaching suppliers and technology providers, ensuring services align with LBG standards, governance and quality requirements
Support programme communications, change activity, continuous improvement and supplier management processes, including sourcing requests and work orders.

Why join us?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we're looking for?

Minimum 2 years' experience overseeing end-to-end processes for coaching, leadership, learning or talent programmes.
Strong stakeholder management and customer service skills, with the ability to build effective working relationships.
Excellent organisational skills, with strong attention to detail and the ability to manage multiple priorities at pace.
Experience working with complex systems and processes in a fast-paced environment.
Ability to use data, insight and feedback to improve service delivery and outcomes.
Strong written and verbal communication skills, with the ability to see the bigger picture and contribute to wider business priorities.

And any experience of the following would be great:

Experience of using AI to optimise process design, efficiency and customer experience.

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
24 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you'll learn and thrive?

Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

Lloyds Banking Group

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Leadership & Coaching Consultant - 12-15 Month FTC / Secondment