As a Specialist in Learning & Development, you are responsible for delivering training content, as needed, to new and existing LSA employees. You will also provide technical overviews and coaching to LSA’s network of scheduled interpreters and international coordinators. As a Specialist, you will perform skills and knowledge assessments with attendees to evaluate the effectiveness of our training programs. L&D Specialists will also provide secondary support in creating and maintaining all relevant training materials, including all collateral and presentations.

Responsibilities

Conduct training and coaching sessions for LSA employees, scheduled contract interpreters, and scheduled contract coordinators, with schedule flexibility to accommodate different schedules.
Complete post-learning knowledge and skill assessments for all training/coaching attendees using all relevant tools and resources.
Maintain learning opportunity schedule(s), attendee list(s), and event calendar(s), ensuring timely delivery of all learning needs and opportunities for all non-employee roles.
Assist with maintaining the accuracy of policy documents, learning materials, training presentations, and other departmental collateral.
Provide Contact Center support as needed.
Maintain full confidentiality and always adhere to LSA’s security policies.
Perform other responsibilities as assigned.

Requirements

Proven understanding of LSA’s policies and procedures.
Experience with, and knowledge of, LSA’s technology platforms.
Proficiency with MS Office, including PowerPoint.
Outstanding presentation and public speaking skills.
Exceptional written and oral communication.
Schedule flexibility.

Shift

Monday-Friday 11:00am- 7:30pm EST

LSA has received recognition as one of the 2023 Top Workplaces in the USA and the Philadelphia Inquirer’s Top Workplaces! Please view our profile via the following link: https://topworkplaces.com/company/language-services-associ/

LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673

Language Services Associates, Inc.

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Learning and Development Specialist