Our client is one of the leaders in the hospitality industry. They would like to engage a General Manager to lead the creation, launch, and long-term growth of their Academy, establishing the group's dedicated learning, development, and assessment business from the ground up.

The Role

The position reports to the Chief Corporate Development Officer and requires regular travel across Group properties and international locations.
A core focus is developing long term strategies, business plans, and governance models to position the Academy as a recognized center of excellence in the hospitality industry.
The role oversees the design and delivery of structured learning pathways, competency frameworks, and leadership development programs aligned with the Group’s service culture and operational standards.
The General Manager is responsible for securing national and international accreditations for the Academy’s programs while maintaining high quality assurance standards.
A primary objective is driving commercial sustainability by offering training, consultancy, coaching, and certification services to external clients and franchise partners.
The General Manager will spearhead digital learning initiatives, including the implementation and management of the academy's learning system and digital resource library.
The General Manager will recruit, develop, and lead the internal Academy team alongside external trainers, consultants, and subject matter experts.
The role involves managing financial budgets, key performance indicators, and pricing structures to turn the Academy into a profitable business unit.
Act as an entrepreneurial partner, fostering strategic relationships with universities, accreditation bodies, and internal stakeholders to drive ongoing business growth.

Requirements

Candidates must preferably hold a degree in Hospitality Management, Learning & Development, Human Resources, Business Management, Education, or a related discipline.
The role requires significant progressive L&D leadership experience within the hospitality industry, ideally within an international hotel group or luxury hospitality environment.
Applicants need proven expertise in designing learning strategies, competency frameworks, career pathways, and LMS/digital learning platforms across multi-property or global operations.
Strong commercial acumen, financial management skills, and a background in program accreditation, business development, or building a corporate university from scratch are highly advantageous.

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General Manager - Academy (Hospitality)