Position Overview

Organization: Kids Help Phone

Title: Part Time, Teaching Assistant (Community Crisis Responders)

Number of Position(s): 1

Schedule: 20 hours per week

Reports to: Manager, Community Crisis Responders

Location: Work from Home

Duration: Permanent

Shift Schedule: 9AM-1PM or 1PM-5PM ET Monday to Friday

Wage: $24.88/hour

Is this you?

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

In this role, the Teaching Assistant will primarily provide timely, strengths-based feedback to Volunteer Crisis Responder trainees throughout their training. You’ll review crisis intervention skills and help ensure trainees deliver consistent, empathetic, and well‑rounded support, setting them up for success as volunteers and reinforcing best practices for supporting service users.

Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada. We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives. It will take courage. It will take resilience.

Does this sound like you? If so, then keep reading…

The Position

As a Teaching Assistant, you will collaborate with a Crisis Responder Coach to ensure that crisis responders, volunteers from across Canada, have a best-in-class training experience as they learn to support service users. Your work will contribute to our key texting service indicators (KPIs), contributing to a consistent and supportive training experience.

What You'll do

Grade a high volume of quizzes and activities in a standardized training
Provide structured and customized feedback to support crisis responder trainees in their learning and development
Provide input into training materials and program newsletters

Participate in team meetings, projects and alignment on training materials and communications
Support the overall success and readiness of volunteers

What You'll Need

Pursuing a degree or diploma in a social work or education-related field
Experience learning or teaching in an online environment preferred
Comfortable working independently and remotely
Bilingualism (French and English) is an asset
Possess an acceptable "Vulnerable Person Sector Criminal Reference Check" prior to starting employment (can be conducted by the organization for successful candidates)
Possess a current “Police Reference Check” prior to starting employment (can be conducted by the organization for successful candidates)

You’ll already have the following:

Ability to work collaboratively with others in a virtual team
Ability to focus in a fast-paced environment and multitask
Excellent written and oral communications skills
Commitment to the promise and purpose of the organization

And finally…

Are you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being?

History in the making!

Does this sound like a journey you want to be a part of?

Join us!

Visit https://workforcenow.adp.com/jobs/apply/posting.html?client=KIDSHELP&lang=en_CA

Open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled:* lastname_firstname_BilingualTeachingAssistant*

For more information about Kids Help Phone, please visit our website at http://org.kidshelpphone.ca

The position will be posted until June 7, 2026

The Organization

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people in both English and French. They have been pioneers in virtual care and e-health solutions for young people in Canada for almost 30 years.

Since 1989, they have offered kids, teens and young adults a critical lifeline of hope and support through their free, anonymous and confidential services, which research shows significantly improves youth mental health.

Young people reach out to Kids Help Phone’s professional counsellors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counselling.

Accredited member, Imagine Canada Standards Program.

Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.

Kids Help Phone is committed to providing barrier-free environment and accommodation. If contacted for an employment opportunity, please advise Human Resources person if your require accommodation at any stage of the recruitment process.

Kids Help Phone

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