Job Title:

Learning and Development Director -Maternity Cover

Department:

Global People Team

Reporting to:

Senior Vice President HR, Global

Role Purpose:

To partner with the Senior Vice President of HR, regional presidents, and key business stakeholders to deliver the global learning and development strategy for Jimmy Choo. This role will lead the retail excellence and corporate development agenda, ensuring the delivery of impactful training and capability programmes through a blended learning approach. The successful candidate will demonstrate strong commercial acumen, with a focus on enhancing sales team productivity, driving consistent client experience, strengthening employee retention, and increasing engagement across regions.

Key job responsibilities will include:

LINE MANAGEMENT: Of the Learning and Development department, including the Regional L&D Managers (APAC, NA, EMEAI, JAPAN) and the global L&D coordinator.

EXECUTE THE GLOBAL L&D STRATEGY: In partnership with the Senior VP HR and global leaders, execute and deliver the FY25/FY26 global L&D strategy, including digital learning initiatives, client experience, employee engagement, and corporate training programmes.

L&D NEEDS ANALYSIS: Partner with regional stakeholders to gather global training requirements. Manage and evolve programmes in line with changing business objectives and growth strategies. Adopt a train-the-trainer approach to maximise impact.

DIGITAL LEARNING: Oversee the evolution and upkeep of the newly launched LMS, ensuring content is current, engaging, and aligned to business priorities. Focuses include personal development, retail excellence, and product knowledge modules. Drive adoption and leverage data insights to continue to improve learning impact.

STAKEHOLDER ENAGEMENT: Act asa strategic partner to global and regional leadership teams, championing learning initiatives that drive commercial performance and people impact. Build the global learning community with a win-win approach.

RETAIL EXCELLENCE/PRODUCT KNOWLEDGE: Drive the evolution of the JC Experience 2.0, following the recent launch of the brand book and mission statement. Including digitalising and modernising the existing hosting framework and tools, aligning with CRM/ clienteling strategies and cross-functional partnerships. Maintain the product knowledge and content creation process.

LEADERSHIP AND PEOPLE DEVELOPMENT: In partnership with the SVP People, lead the design and delivery of leadership and personal development strategy, including the Director + pilot and business partnering programme, as well as evolving the JC Corporate training agenda. Partner with the Capri L&D department to align and share initiatives.

PEOPLE AND CULTURE: Working closely with the People and Internal Communication Team to align learning initiatives to the wider talent and culture strategy. E.g. JC Conversation webinar series, brand book adoption, global onboarding, talent programmes and special projects.

MEASUREMENT AND IMPACT: Define success measures, track impact via the monthly L&D Scorecard and report on global KPIs related to training impact and effectiveness. Leveraging LMS data to evolve reporting insights and future training strategies.

Qualification/Education

Graduate calibre individual
Advanced-level Excel, PowerPoint and Microsoft Office
Must be fluent in English and a further language would be an advantage

Experience Required

Significant experience in learning and development and/or retail excellence within global luxury, retail or premium brands.
People Management experience
Experience within global environments and capable of sensing regional needs and cultural differences
Strong analytical and critical thinking skills, with a sense of detail, using a data-driven approach to decision-making
Ability to present information and ideas clearly, in both formal and informal situations

Particular Skills/Knowledge Required

The ability to inspire, motivate and lead
Excellent communication and 'people' skills
A strong commitment to client experience and retail excellence
The ability to work under pressure and handle challenging situations
Confidence, drive and enthusiasm
Decision-making ability and a sense of responsibility
Planning and organizational skills
Commercial acumen
A capacity for innovation
Coach or training certificates are an advantage

Characteristics Required

Demonstrable ability to use initiative and be proactive
Have a sense of urgency and the ability to deal swiftly with changing needs
Team player with the ability to work on their own initiative when required
Highly organised with an ability to multitask
Innovative and proactive, with a “can do” approach
Enthusiastic with a good sense of humour
Well presented with the ability to communicate confidently

Special Circumstances

Able to cope under pressure and meet the needs of a demanding and ever-changing/growing international business

Jimmy Choo

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