Who we are:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

What we stand for:

It's simple ... we want to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate and encouraged to fight for what we believe is right for our customers, our teams, ourselves and interactive investor.

Purpose of the role:

We are seeking an experienced and dynamic Operations Training Advisor to join our team. This role is responsible for developing and maintaining knowledge and skills amongst all operational staff across ii. They will design and deliver key operations training inclusive of; intake of new starters, as well as existing operational staff, project change deliver, and career pathway associated learning; ensuring a blended learning approach is maximised with a focus on continuous improvement of content. They will also work with key operational staff to support existing training interventions and monitor their effectiveness.

You will work collaboratively to design, implement and deliver both short- and long-term training and develop solutions which are innovative and creative. You will ensure all training interventions have clear measures of success and ROI identified and are embedded across the operation.

The role will be work collaboratively with our wider Training team, to design and deliver effective training to build capability across Customer Services and Operations, focusing on knowledge, skills, and behaviours, driving exceptional customer experience; through innovative and creative learning solutions to meet both long and short-term needs.

Requirements

Key Responsibilities:

Lead the design and delivery of impactful learning initiatives
Develop engaging learning experiences, including inductions, workshops, coaching engagements, and peer learning opportunities
Collaborate with subject matter experts to create relevant content and materials that align with our learning capability strategy
Build strong relationships with key stakeholders. Collaborate with them to ensure alignment of leadership development, coaching, and team coaching initiatives with business goals
Implement a robust evaluation framework to assess the effectiveness and impact of leadership development, coaching, and team coaching programmes
Analyse data, collect participant feedback, and generate insights to drive continuous improvement
Stay abreast of industry trends, best practices, and emerging technologies in leadership development, Learning and development and E-Learning
Bring innovative and creative approaches to enhance our learning interventions and adapt to the evolving needs of our organisation
Support the development of a high-performing team of learning and development professionals. Provide coaching, guidance, and support to team members, fostering their professional growth and creating an environment of collaboration and innovation
Design and deliver operational strategic training in line with business needs to meet required objectives using innovative and dynamic methods of delivery ensuring speed to competence is maximised
Design, develop, deliver, maintain and evaluate high quality learning solutions & training interventions in line with business priorities, ensuring cost effective methodology to suit the Customer Services & Operations functions

Skills & Experience Required:

Strong experience of learning needs analysis, design, delivery and evaluation in a fast-paced customer services operation
Proven track record of working with senior stakeholders to drive the L&D agenda to support organisational goals
Excellent communication skills, with the ability to communicate and influence at all levels throughout the organisation using engaging and effective methods
Experience of designing and delivering product/service/behavioural training
Demonstrate a highly engaging, motivational and interactive training style that ensures retention and application of learning, through an experiential and facilitated method
Identifies and adapts to different learning styles and levels of learning
Experience of blended learning solutions and up to date learning innovation, in consideration of 70:20:10
Use of Kirkpatrick's Evaluation Model

Desirable

Knowledge of Financial Services industry and associated FCA requirements
L&CD Professional qualifications preferred (e.g. CTP / CIPD / NVQ4 or equivalent)

Personal attributes:

Straight talking | Moving with speed | Owning the outcome

Clear communicator
Strong team player
Demonstrated passion and drive for delivering the best outcome
Moving with speed - delivering faster and better
Decisive and take ownership of outcomes
Not afraid to challenge and be open to challenges

Benefits

Benefits

Group Personal Pension Plan - 8% employer contribution and 4% employee contribution
Life Assurance and Group Income Protection
Private Medical Insurance - Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discounts on our investment products
Personal & Well-being Fund - Supporting your physical and mental wellness
Retail Discounts - Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle

Please Note: The role internally for ii will be called an Operations Training Advisor.

We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

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