Head of Professional Standards & Policy Job Description

Reports to: CEO

Location: Hybrid – working remotely and attending ICB’s London office and external meetings and events as required

Hours: Full-time (35 hours/week)

Salary: Competitive

Role Purpose

The Head of Learning & Development is a senior leadership role at ICB, responsible for the

vision, strategy, and operational delivery of all learning and development activity. This

includes oversight of ICB’s qualifications, Ofqual-regulated apprenticeships, CPD, and

global member development.

As Responsible Officer for Apprenticeships, you’ll ensure compliance with regulatory

frameworks and maintain the highest standards in vocational education. You’ll also lead

the design of a new UK syllabus and the development of a consolidated global syllabus

strategy to ensure relevance, consistency, and scalability across markets.

At the heart of this role is a commitment to ICB’s values: purpose, passion and progress.

You’ll help learners across the world achieve their goals, whether that’s starting a new

career, launching a business, or becoming the finance backbone of their organisation.

This is not a traditional academic role. We’re looking for a commercially-aware, hands-on

leader who sees the opportunity in vocational education and lifelong learning, and is ready

to build something ambitious and future-facing.

About ICB

The Institute of Certified Bookkeepers (ICB) is the largest bookkeeping body in the world.

We support tens of thousands of students and members in 100+ countries and operate a

network of approved learning centres in 15 countries. We deliver exams online and ondemand,

and we’re scaling to meet the needs of a changing profession.

We believe that bookkeepers are vital to the economy and that with the right support and

qualifications, they can change lives and businesses for the better.

Key Responsibilities

Strategic Leadership

- Lead the development and execution of ICB’s future-ready learning and

development strategy

- Embed ICB’s values - purpose, passion, and progress into every element of the

learner journey

- Work with the CEO and Executive team to set and achieve learning KPIs, growth

targets, and commercial objectives

- Lead, motivate, and develop a small, capable team of three direct reports

Syllabus Design & Qualification Strategy

- Oversee a full review and redesign of ICB’s UK syllabus

- Lead the consolidation of global syllabuses into a unified, scalable framework

- Inspire the next generation of learners and support the profession to redefine itself

in a changing world

- Ensure all qualifications reflect evolving business, technological, and sustainability

demands

- Collaborate with external experts and training providers to ensure quality, rigour,

and relevance

Apprenticeships (Responsible Officer)

- Act as ICB’s official Responsible Officer for Apprenticeships

- Ensure compliance with Ofqual and Skills England regulatory standards

- Support and expand apprenticeship provision with training partners and employers

- Act as the key liaison for regulatory reporting and audits

Operational Excellence & Learner Success

- Own the end-to-end learner experience from enrolment to qualification and

membership

- Use data to monitor learner outcomes and drive improvements in engagement,

retention, and success

- Ensure learning pathways are inclusive, accessible, and responsive to learner

needs

- Build new products and services that support learners’ career development and

CPD goals and ensure that graduates are relevant and in-demand

Training Provider & International Partnerships

- Oversee relationships with ICB’s Accredited Training Providers in the UK and

internationally

- Ensure providers understand and align with ICB’s standards, values, and growth

strategy

- Provide leadership and support to help centres succeed and scale with ICB

- Explore new partnerships and models to grow ICB’s presence and impact globally

Member Development & CPD

- Shape and deliver a CPD strategy that keeps members future-ready, professionally

competent, confident, and in-demand

- Introduce development programmes that support members through every stage of

their career - student, practitioner, in-house bookkeeper, business owner,

fractional CFO, and mentor

- Champion innovation in CPD delivery, including AI-assisted learning,

microcredentials, and international alignment

Person Specification

Essential

Senior experience within a professional or public body, awarding organisation, or other regulated environment (including commercial organisations with compliance grade processes).
Proven success leading through external audits/monitoring, addressing actions and strengthening controls without slowing delivery.
A recognised professional qualification in accounting or bookkeeping

Desirable

Experience operating to Ofqual Conditions of Recognition and/or within an End-Point Assessment Organisation (assessment design, quality assurance, standard setting, appeals/malpractice handling).
Familiarity with apprenticeship standards and working with IfATE/ESFA/Skills England.
Experience in accountancy/bookkeeping practice and/or membership of an accountancy professional body.
Background in vocational/technical education, including international syllabus alignment or market entry.
Knowledge of digital learning platforms and online/on-demand assessment models.

You’ll thrive in this role if you are:

A strategic thinker who can also roll up your sleeves and deliver
Entrepreneurial and commercially-minded, but grounded in purpose
Passionate about education and empowering learners
Ready to lead a team and collaborate across departments and borders
Excited by the future of learning
Able to balance innovation with regulatory and operational rigour
Someone who builds relationships easily and brings others with you

If this role excites you, even if you don’t meet all of our requirements, we encourage you to

apply. You might be exactly the person we’re looking for.

Why Work for ICB?

ICB is small in headcount and big in impact, and every team member has the opportunity to

make their mark. We are grounded in Purpose, fuelled by Passion, and committed to

Progress. You’ll be helping learners around the world realise their dreams, while driving the

evolution of the profession.

We offer flexible working, a supportive and values-driven culture, regular social events, your

birthday off, and five extra days’ leave at Christmas.

ICB UK (Institute of Certified Bookkeepers)

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Head of Learning & Development