Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Review the Learning needs analysis for the hotels prior to the budget and assist the Director of Human Resources in budget preparations
Review with the Director of Human Resources the implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
Follow-up on all training activities within the hotel
Ensure with all Mandatory Corporate Training the properties and 100% compliant (Colleagues, Orientation )
Ensure coordination and delivery of training programs of all internal and external providers
Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
Develop quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
Support the Quality Manager in the development of Departmental Trainers as required
Supervise the completion of compliance training i.e. Fire Safety, Sustainable Tourism, First Aid
Review how cross training is used in the properties and see if there can be a way to do multi-property training
Be the champion of the employee generated content and assist in the creation of a learning culture
Demonstrates pro-activity in measuring both feedback about the learning experience as well as sustainable behavioral change. Is confident using INES to create reports, can analyze and interpret this data to share with key stakeholders. Uses data for decision-making.

Qualifications

Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred or equivalent
Minimum 5 years of total experience ideally with strong operations background
At least 4 years of experience in in a single property or cluster-based role
High degree of professionalism with strong understanding of hotel operations and business acumen
Excellent reading, writing and oral proficiency in English language
Strong working knowledge of Digital tools
Strong leadership, interpersonal and training skills
Excellent communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A motivator & self-starter
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Hyde Johannesburg Rosebank

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