Instructional Designer - Trust & Safety

Role Purpose

We are looking for an experienced Instructional Designer to design and develop high-quality digital learning solutions within a Trust & Safety environment.
This role focuses on creating scalable, engaging, and measurable e-learning experiences that enhance learner retention, knowledge transfer, operational readiness, quality performance, and compliance awareness.
You will collaborate closely with Training & Quality leads, subject matter experts, operational stakeholders, and LMS/platform owners to translate complex policies, processes, and business requirements into effective learning journeys, interactive courses, and assessments.
This is a hands-on role for someone who combines strong instructional design expertise with practical e-learning development skills and understands how learning supports operational performance.

Key Responsibilities

Learning Design & Curriculum Development

Design engaging digital learning experiences that support retention and on-the-job application
Apply instructional design methodologies (e.g., ADDIE, SAM, Bloom's Taxonomy, adult learning theory)
Translate complex Trust & Safety topics, policies, workflows, and compliance requirements into clear learning solutions

E-Learning Development & Authoring

Develop interactive e-learning content using tools such as Articulate 360 (Storyline & Rise)
Create storyboards, scripts, wireframes, simulations, assessments, and branching scenarios
Build learner-friendly modules from raw content, policy documentation, and SME input
Produce multimedia assets (video, animation, audio) using tools such as Adobe Creative Suite or Vyond
Develop reusable templates and maintain consistency across learning platforms

LMS & Learning Pathways

Support LMS setup, testing, publishing, and version control
Ensure compatibility with standards such as SCORM and xAPI
Design onboarding, refresher training, certification, and upskilling pathways
Partner with platform owners to optimise the learner experience

Assessment & Learning Effectiveness

Design quizzes, knowledge checks, and scenario-based assessments
Align assessments with business objectives, quality standards, and compliance requirements
Measure learning effectiveness using frameworks such as Kirkpatrick

Learning Analytics & Governance

Maintain documentation (storyboards, content trackers, version history, decision logs)
Ensure content remains accurate, compliant, and easy to maintain
Use learning data to improve content and performance outcomes

Stakeholder Management & Delivery

Collaborate with stakeholders across the full learning lifecycle (analysis to evaluation)
Translate business needs into effective learning solutions
Manage timelines, feedback loops, and priorities in an agile environment
Communicate progress clearly and take ownership of delivery

Required Skills & Experience

Experience

Minimum 3 years in instructional design, digital learning, or learning technology
Proven experience in designing and developing e-learning solutions in fast-paced environments
Strong background in curriculum design, learning journeys, and assessment strategies
Hands-on experience with Articulate 360 (Storyline & Rise) or similar tools
Experience creating LMS-ready content (SCORM, xAPI)
Experience developing multimedia content (video, animation, interactive learning)

Technical Skills

Strong understanding of instructional design and adult learning principles
Ability to write clear scripts, learner content, and assessments
Strong visual design and storyboarding skills
Ability to analyse learning data and apply insights
Strong project documentation and version control capabilities

Preferred Skills

Experience in Trust & Safety, compliance, risk, or operational environments
Experience with learning analytics or reporting tools
Familiarity with tools such as Figma, Adobe Creative Suite
Basic knowledge of HTML5/CSS
Experience with AI-supported learning tools
Experience creating blended learning (e-learning + workshops, coaching, job aids)

Soft Skills

Strong stakeholder management and communication skills
Ability to simplify complex topics into practical learning
Strong planning, prioritisation, and project ownership
Attention to detail and creative problem-solving mindset
Comfortable working independently in a fast-paced, agile environment
Ability to work with ambiguity and evolving requirements

Qualifications

Bachelor's or Master's degree in Instructional Design, Learning & Development, Education, Psychology, or a related field
Equivalent professional experience is acceptable
Additional certifications in instructional design, e-learning development, or learning technology are a plus

Key Deliverables

Storyboards and scripts
Interactive e-learning modules
Articulate 360 (Storyline & Rise) courses
Video and animation-based learning assets
Scenario-based exercises and simulations
LMS-ready learning packages
Job aids and supporting materials
Content governance and documentation
Final implementation and handover materials

Let op: vacaturefraude

Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:
* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

Unfortunately, job fraud is becoming more common. Beware of such scams:
* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.

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