At Helm Operations, we build the software that keeps the world’s maritime operations moving. From tugboats in Vancouver Harbour to offshore service vessels in the North Sea, our customers run their businesses on Helm CONNECT, and we don’t take that lightly.

But world-class software doesn’t happen by chance. It takes teams who care deeply about quality, take ownership, and push for better at every step. That’s The Helm Way, and that’s where you come in.

Your Mission

We’re looking for a Quality Assurance Analyst to join our development team. Someone who thinks critically, communicates clearly, and has a strong point of view on what great software should look, feel, and do.

In this role, you’ll partner closely with developers to test new features and ensure quality is built in from the start, not added at the end. You’ll ask the right questions early, catch usability issues before customers do, and help raise the bar for how we deliver software.

You’ll work across both front-end and back-end features, so you should be comfortable using a range of tools and approaches, whether that’s testing APIs, querying databases, or leveraging AI to support thorough and efficient testing.

If you enjoy digging into details, challenging assumptions, and being part of a team that takes pride in shipping high-quality work, you’ll fit right in.

Make your impact with a rapidly growing Marine Software business!

You will:

Learn your assigned Helm CONNECT product area and understand how our customers use it in the real world.
Test new features and bug fixes, partnering closely with developers and product owners to clarify requirements, design intent, and edge cases.
Maintain test plans and coordinate testing efforts for releases within your product area.
Actively participate in stand-ups, sprint grooming, design discussions, and retrospectives.
Share insights, wins, and lessons learned with the QA team to continuously raise the bar.
Create clear, user-friendly documentation for features and workflows.
Contribute to Helm’s culture of teamwork, accountability, and approachability, and participate in team and company events when possible

You Bring:

A bachelor’s degree in computer science or a related field.
3+ years of software testing experience in an agile/scrum environment.
Strong manual testing fundamentals, including techniques like boundary testing, and risk-based prioritization. You have a propensity for identifying edge cases and chartering off the happy path.
Solid intuition when it comes to design and usability, not just functional correctness.
Comfort with Git basics: branching, pull requests, code reviews, and working in a shared repository.
Working knowledge of databases and APIs, including how to query and inspect them during testing
Excellent written and verbal English, with the confidence to ask questions and push back when something is unclear.
A track record of working effectively in a remote setting, including managing your own time and keeping people informed without being prompted

Bonus Points

Hands-on use of AI tools (like Claude) in testing, with good judgement about how to guide them towards useful, trustworthy results.
A clear sense for what makes a web app usable on a phone: button sizing, touch interactions, small-viewport layout, and the conventions mobile users expect. You start from who the user is and how they'll be using it.

Who You Are

Detail-Oriented Thinker: You notice what others miss. When something feels unclear or assumed, you ask the right questions before it becomes a problem.
Quality Advocate: You hold a high bar for your team. You expect clear requirements, solid builds, and thoughtful answers, and you ask for them in a way that builds trust.
User-Focused: You care about how things work and how they feel. If something is technically correct but awkward to use, you speak up.
Proactive Teammate: You bring energy and initiative. You share ideas, celebrate wins, and are quick to own and learn from mistakes.
Self-Directed: You manage your work effectively in a remote environment. You stay organized, communicate clearly, and keep things moving without needing to be chased.

Technologies you will be working with:

Git, JIRA, Confluence, Slack, BrowserStack, Playwright, PostgreSQL (PG Admin), Postman, Claude, PowerShell, etc.

Why You’ll Love Working at Helm

We live by our core values:

Together We Win – Collaboration is our superpower.
Own It – We take initiative and deliver on our promises.
Care Deeply – About our products, our customers, and each other.
Enjoy the Ride – We celebrate wins and make space for joy.

Perks & Benefits

The role is 100% remote
Flexible hours with overlap in core business time.
Base salary range: $65,000 – $80,000 CAD
Target annual bonus based on individual and company performance
Paid vacation, 7 floater days, and your birthday day off.
Comprehensive benefits health, dental & vision from day 1.
Fitness reimbursement.
Employee Stock Purchase Plan (after 6 months).
Learning & professional development pathways available.
Inclusive culture & remote-team events.

Worker Type:

Regular

Number of Openings Available:

* Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. Total On-Target Earnings (OTE) include base salary plus a target performance bonus.*

*As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations. *

*Research has shown that women & under-represented minorities read lists of requirements and consider themselves unqualified if they don’t meet every single one. This list represents what we are ideally looking for, but we encourage you to apply even if you don't meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential. *

Helm is proudly an Equal Opportunity Employer where everyone is welcome. Everyone brings a different personal story and perspective, and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

While we thank all candidates who apply, we will be reaching out to candidates who meet the hiring manager’s requirements on their resume.

Job Type: Full-time

Benefits:

Casual dress
Company events
Dental care
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Paid time off
Vision care
Work from home

Work Location: Remote

Helm Operations Software inc

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