About us

At the Heart of England Co-operative Society, we believe investing in our people is the key to delivering outstanding service to our customers and communities. We are committed to creating a culture where people can learn, grow and thrive, enabling us to deliver excellent service to our customers and communities across our Food and Funeral businesses.

We are now looking for a passionate and engaging Learning and Development Trainer to join our Learning & Development team.

The role

This is a hands-on and varied role where you will design, deliver and embed high-quality training across our Food stores, Funeral homes and Support Centre. You’ll play a key part in ensuring colleagues have the skills, confidence and knowledge to perform at their best. You will deliver a blend of face-to-face workshops, virtual training and digital learning, while supporting the development and ongoing use of our Learning Management System (LMS).

Key responsibilities:

Design and deliver engaging training workshops across the Society using face-to-face, virtual and blended learning methods
Create inspiring digital learning content and interactive eLearning modules within the LMS
Support the maintenance, administration and effective use of the LMS, providing guidance to colleagues
Adapt learning content to suit diverse operational teams and busy customer-focused environments
Evaluate training effectiveness using feedback and data, continuously improving learning solutions
Support the delivery of the annual training plan aligned to operational and business needs
Work collaboratively with managers and subject matter experts to ensure training is practical and relevant
Ensure training materials reflect current operational practice and regulatory requirements
Promote a positive learning culture and encourage continuous development and internal progression
Maintain accurate training records and ensure compliance with internal policies and external requirements

About you

We’re looking for someone who is enthusiastic about developing people and confident delivering training in fast-paced operational environments.

Essential:

Level 3 AET / PTLLS qualification
Minimum 3 years’ experience in a Learning & Development or training role
Minimum 1 years’ experience of working in a fast-paced retail convenience and/or food service environment; including the design and delivery of appropriate learning solutions for customer-facing colleagues
Experience designing and developing digital learning content
LMS experience including content creation and administration
Strong facilitation, presentation and communication skills
Excellent organisation and planning skills
Ability to analyse learning feedback and data to improve training effectiveness

Desirable:

CIPD Level 5 (or equivalent) in Learning & Development
ILM Coaching qualification
Experience within a retail or customer-focused environment

What you’ll bring

An engaging and practical approach to training delivery
A customer-focused mindset
Enthusiasm, adaptability and a collaborative approach
A genuine passion for learning and development

Why join us?

This is a fantastic opportunity to make a real impact by shaping learning across a diverse and community-focused organisation. You’ll work with supportive colleagues and play a key role in building capability across the Society.

Colleague Discount 10% plus double discount on 4-weekly pay weekend in our food stores
Pension scheme 3.3% employer contribution
30 days holiday (incl bank holidays) rising with length of service
FAB furniture discount of 15%
Enhanced maternity pay
Enhanced redundancy pay
Discounts and savings platform – My Staff Shop
Stream
EAP with GP Access – referrals, prescription service, GP consultations, phone and in-person counselling
Refer A Friend Scheme
Long Service Award
Support for eye care
Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid
Life Insurance 2 x salary
Health Assured Bereavement Support
Health Assured Wellbeing Services, including My Healthy Advantage mobile app
ZGP24 Service providing video and phone consultations, open referrals and prescription service
Crisis 24 – Worldwide security and health information service
Terminal illness support

Heart of England Co-operative Society Ltd

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Learning and Development Trainer