Position Summary

The Director of Learning Experience is responsible for the overall strategy, development, and delivery of high-quality, engaging, and impactful learning experiences for HFMA members. This role will play a critical role in driving member engagement and professional development, ensuring HFMA remains the leading provider of healthcare finance education.

Responsibilities

Learning Strategy & Development

Lead the development and execution of a comprehensive learning strategy aligned with the strategic goals of HFMA and the evolving needs of healthcare finance professionals.
Oversee the design, development, delivery, and evaluation of a diverse portfolio of learning experiences, including:
- In-person and virtual workshops, seminars, and conferences
- Online courses, webinars, micro-learning modules, and the learning management system (Maple)
- Self-paced learning resources, such as articles, white papers, and case studies
- Mentorship programs and peer-to-peer learning opportunities

Curriculum Design & Development

Work closely with subject matter experts, industry leaders, and internal stakeholders to develop high-quality, relevant, and engaging learning content.
Ensure the accuracy, currency, and accessibility of all learning materials.
Ensure compliance with Continuing Professional Education (CPE) requirements.
Leverage data and analytics to measure learning effectiveness and identify areas for improvement.
Establish metrics to evaluate the effectiveness of learning initiatives and make data-driven improvements.

Technology & Innovation

Explore and implement innovative learning technologies and methodologies, such as gamification, virtual reality, and artificial intelligence to meet diverse audience needs and extend reach.
Manage and maintain the Learning Management System (LMS) and other learning technologies.
Ensure that all learning experiences are accessible and inclusive to meet diverse learner needs and enhance learning outcomes.
Develop and maintain relationships with external learning partners to bring innovative solutions and industry best practices to the organization.

Performance Metrics

Establish KPIs for learning beyond registration, such as engagement levels, satisfaction scores, and long-term member value.
Use data analytics to drive decision-making and demonstrate ROI.

Team Leadership & Management

Lead and mentor a high-performing team of learning professionals.
Foster a collaborative and innovative team culture.
Act as a key advisor to leadership on best practices in learning, development and user experience.
Work closely with internal partners to ensure alignment of learning initiatives with business needs.
Oversee the budgeting and resource allocation for all learning activities.

Member Engagement

Promote and market learning opportunities to HFMA members through various channels, including email, social media, and the HFMA website.
Gather feedback from members on their learning experiences and use it to continuously improve program quality.
Build strong relationships with members and key stakeholders in the healthcare finance community.

Perform other duties as needed.

Qualifications & Experience

Bachelor’s degree in Instructional Design, Educational Technology, Curriculum Development, or equivalent work experience.
Minimum of 7-10 years of experience in learning and education development, preferably in a corporate or professional services setting.
Proven experience in designing, developing, and delivering engaging and effective learning experiences for adult learners.

Critical Competencies

Strong project management and organizational skills.
Excellent written and verbal communication skills.
Proficiency in learning technologies, including Learning Management Systems (LMS), authoring tools, and video conferencing platforms.
Experience with data analysis and reporting.
Strong understanding of adult learning principles and instructional design methodologies.
Experience in the healthcare industry is a plus.
Passion for lifelong learning, continuous improvement, and a commitment to professional development with proven experience modernizing and transforming learning.

Healthcare Financial Management Association

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