The Learning & Development Specialist plays a critical role in supporting the execution of high-impact learning programs across Guest Worldwide. This role complements the L&D Managers and Project & Program Manager by focusing on the production, editing, and deployment of learning content, including video assets, digital modules, and training collateral. The Specialist ensures materials are polished, platform-ready, and aligned with business goals, contributing to the operational success of L&D initiatives.

Primary Responsibilities

Content Production & Editing

Transform raw instructional materials from L&D Managers into polished, engaging learning assets.
Edit and produce videos, presentations, and interactive modules using tools such as Camtasia, Vyond, Canva, Articulate (SCORM), and PowerPoint.
Create and format learning collateral including facilitator guides, participant handouts, job aids, and digital resources.
Ensure all content meets brand standards and instructional design best practices.

Learning Platform & Academy Maintenance

Upload, test, and troubleshoot content in LMS platforms (e.g., Schoox, Workday Learning, SharePoint).
Maintain accuracy and relevance of content across learning academies and systems.
Monitor learner progress and support reporting needs for program effectiveness.

Program Coordination & Logistics

Support scheduling and administration of virtual, self-guided, and instructor-led training sessions.
Coordinate communications, session logistics, and follow-ups for L&D events and academies.

Stakeholder Collaboration

Partner with L&D Director, L&D Managers, Project & Program Manager, HR, and business leaders to gather feedback and improve learning experiences.
Contribute to cross-functional initiatives and continuous improvement efforts.

Evaluation & Analytics

Assist in collecting and analyzing feedback and performance data.
Contribute to dashboards and reports that inform program enhancements and decision-making.

Education

Minimum Required:

Bachelor’s degree in HR, Education, Communications, Media Production, or related field.

Experience

Minimum Required:

1–4 years of experience in L&D, training coordination, instructional design, or content production.
Passion and proven aptitude for training, coaching, mentoring, and developing others.

Skills

Demonstrate the ability to work independently and effectively in a remote or hybrid environment, maintaining productivity, collaboration, and accountability across virtual platforms.
Strong Technical Skills, including familiarity in e-learning platforms and tools (Vyond, Camtasia, Articulate - SCORM, Captivate) and including Microsoft 365 proficiency (Copilot, Word, Excel, Power Point, Outlook, and Teams).
Familiarity with LMS platforms and adult learning principles.
Excellent organizational and project management skills, including planning, prioritizing, and executing multiple initiatives autonomously while shifting priorities, as necessary.
Ability and desire to learn new technology software platforms and job-related skills.
Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications.
Exhibit professional facilitation of training content and/or meeting execution.
Build trust and credibility in your position by being honest and ethical when representing learning and development in a professional manner.
Display empathy while maintaining the required expectations to deliver our business results.
Demonstrate the ability to influence and communicate successfully both in person and virtually.
Practice adaptability, flexibility, dependability, and strong work ethic.
Ability to think creatively and be solution oriented.

Decision Making Authority

Most Important Decisions Made Fully Independently

Prioritize and manage daily tasks related to content production, LMS updates, and training logistics.
Edit and format learning materials (e.g., videos, guides, presentations) to ensure quality and consistency.
Upload, test, and troubleshoot training content within LMS platforms and digital learning hubs.

Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):

Modify or revise instructional content based on feedback from L&D Managers or subject matter experts.
Implement new learning pathways or modules that impact broader training programs or academies.
Coordinate major training events or initiatives that require cross-functional alignment or budget considerations.

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Learning & Development Specialist - Remote