The L&D Manager will be responsible for designing, implementing, and managing comprehensive learning and development programs for two key employee groups:

Office Staff (including departments such as Operations, Recruitment, Finance, Customer Service, etc.)
Drivers (GSM’s delivery and transportation partners)

This role plays a critical part in building a culture of continuous learning, enhancing employee capabilities, and supporting GSM’s growth in the India

Key Responsibilities:

1. Learning Strategy & Program Design

Develop and execute a holistic L&D strategy aligned with GSM’s business goals.
Design tailored training programs for:
Office Staff: onboarding, soft skills, functional skills, leadership development, performance management.
Drivers: operational procedures, safety protocols, customer service, real-world scenario handling.
Conduct training needs assessments in collaboration with department heads.

2. Training Delivery & Management

Organize and facilitate in-person, virtual, and on-the-job training sessions.
Manage learning platforms (e.g., LMS) and digital tools to support scalable training.
Monitor training effectiveness through feedback, assessments, and performance metrics.

3. Driver Training Programs

Develop and maintain structured training modules for drivers.
Coordinate regular refresher courses and compliance-related training.
Work closely with the Operations team to ensure drivers are equipped with the necessary skills and knowledge.

4. Team & Budget Management

Build and lead a team of internal trainers or external facilitators.
Manage the L&D budget, ensuring cost-effective and impactful learning initiatives.

Qualifications:

Bachelor’s degree in Human Resources, Education, Psychology, or a related field.
Minimum 5 years of experience in Learning & Development, preferably with exposure to both white-collar and frontline workforce training.
Strong facilitation, communication, and stakeholder management skills.
Proficiency in English; knowledge of local languages in the Philippines is a plus.
Familiarity with modern learning tools, LMS platforms, and blended learning approaches.
Strategic mindset with the ability to translate business needs into learning solutions.

GSM - Xanh SM

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L&D Manager/Training Manager