Head of Learning and Operations

Salary: €80,000 – €85,000

An education organisation is seeking a highly operational leader to oversee the delivery, quality, and performance of its programme portfolio.

Key Responsibilities

Lead the operational delivery of all programmes and executive education offerings
Coordinate effectively with faculty, learners, clients, and internal teams to ensure smooth programme execution
Manage programme planning, scheduling, administration, and operational risk
Oversee the full programme lifecycle, from planning and delivery to evaluation and renewal
Ensure programmes align with client objectives while identifying opportunities for growth and improvement
Track programme performance across educational, operational, and commercial metrics
Provide data-driven insights and reporting to senior leadership
Identify opportunities to improve systems, processes, and programme delivery
Implement continuous improvement initiatives based on feedback and performance data
Lead and develop a high-performing operations team

Requirements

Degree-qualified
7–10 years’ experience in programme management or education operations
Minimum of 3 years’ experience in a senior leadership or management role
Proven ability to build and lead high-performing teams in cross-functional environments
Strong project management and organisational skills
Experience working in regulated or quality-driven environments is desirable
Certifications such as Lean, PMP, Prince2, or similar are advantageous

Gilligan Black Recruitment

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