Summary

Location

Uxbridge

Job Family

Corporate Functions

Job Type

Full Time

Ref #

71641

At giffgaff, we’re transforming our People function into a truly strategic driver of performance and culture - and we’re looking for a Learning & Engagement Manager to help lead that shift. This is a high-impact role at the heart of our mission to build a high-performing, values-led organisation where giffgaffers can thrive. Partnering closely with HRBPs and reporting to our Head of People Capability, you’ll design and deliver innovative learning experiences, strengthen technical skills, and embed continuous development across the business. From induction to high-potential programmes, you’ll ensure our learning ecosystem is digital-first, data-informed, and aligned to real business outcomes.

You’ll also shape the engagement agenda - turning insight into action, elevating employee experience, and reinforcing a culture of recognition, feedback and purpose. Using analytics, pulse data and AI-powered tools, you’ll translate insight into measurable impact, ensuring initiatives are scalable, creative and commercially focused. This is an opportunity for a forward-thinking, tech-savvy L&D professional who thrives in fast-paced environments, influences confidently at all levels, and balances bold ideas with practical delivery. If you’re curious, collaborative and driven to build capability that powers performance, we’d love to hear from you.

Who we are

Do you want to join a connectivity provider that's up to good? At giffgaff, we do things differently. We call out the bad and find a better way. We're laser-focused on flexibility, value and mutual good.

And we're proud to be a certified B Corp. This means we've joined a network of more than 2,000 UK companies who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.

You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We're always looking to acquire new members, and to do that we need the best people in our team.

In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits - you might just be surprised.

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't for you, most of our roles can be hybrid or remote, or anywhere in between.

The must haves

In order to be considered, you must have the following experience;

Proven experience in learning, development, & engagement, roles or similar
Experience designing and delivering programmes for management and wider workforce
Strong understanding of employee engagement frameworks, pulse surveys, and action planning
Analytical mindset with the ability to translate data into actionable insights
Skilled in designing engaging, innovative learning experiences that leverage technology creatively
Practical experience using AI tools to automate L&D processes, generate content, and analyse learning outcomes
Project management skills with experience delivering multiple initiatives simultaneously

The other stuff we are looking fo

We'd also love you to bring;

Insights Discovery practitioner
Experience in a fast-growing, technology-led, or scale-up environment.
Knowledge of HR analytics tools and learning management systems (LMS).
Coaching or facilitation experience for senior leaders

What's in it for you

Our goal is to celebrate our people and their lives. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application, the next steps of the process, if successful, are likely to include a call from

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information, if needed.

Thanks for your patience and for showing an interest in joining the giffgaff family.

giffgaff | Certified B Corp

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Learning and Engagement Manager - giffgaff