Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Gallagher Global Brokerage Services Division (GGB-US) Operations Learning Lead is responsible for driving and supporting the learning and development needs of operational staff within the Client Service Organization (CSO). This role is part of the GGB Americas Operational Strategy Team. The Learning Lead will have direct impact on the service team’s ability to execute and implement the needed changes to deliver on its vision: to continuously improve the client experience through operational effectiveness and efficiency, delivered by an engaged team where high performers thrive.

How You'll Make An Impact

Concentrated on driving and supporting the learning and development needs of operational staff within an assigned branch, region or functional area.

Incumbent(s) will leverage full life cycle instructional design skills to build curriculum needed to deliver high-quality service training and will deliver learning and development strategies and solutions, as well as drive adoption and implement learning reinforcement tactics.

Key responsibilities further include:

Identifying and evaluating learning assets included in the role-based curriculums;
Developing new learning assets designed to meet business needs, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.;
Delivering training in a classroom and/or a webinar setting; and Collaborating with HR, business management, and various functional teams to vet and align on milestone training deliverables, collaborate on the development and review of materials, and implement/rollout of new training courses/materials.
Interprets internal or external business issues and recommends solutions/best practices.

#APIntegration

About You

Bachelor's degree in organizational development, human resources, business, or related field. 3+ years directly applicable experience in insurance or financial brokerage.

Property and Casualty Insurance experience

Proficient in developing and following individual work plan(s).

Strong written and verbal communication skills.

Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project.

25% travel is required with specific area of travel being within assigned region and at times, travel to Gallagher headquarters.

Preferred:

Professional certification (Certified Professional in Learning and Performance � CPLP) or equivalent training experience preferred.

Applied Epic

Property and Casualty License

Insurance And/or Customer Service Learning And Development Experience Preferred.

Behaviors:

Able to collaborate with clients and key stakeholders to identify learning needs, build out materials and implement them in a way that leads to behavior change.

Excellent presence and ability to build and sustain professional relationships at all levels of the organization.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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