About Fora

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.

About The Role

The Senior Manager, Training Strategy and Operations will own the strategic and operational backbone of Fora’s training function. This role is responsible for ensuring that all training meets a clear quality bar, is launched with strong operational rigor, and is continuously improved through data and experimentation. It includes end to end ownership of training operations, from process design and measurement to vendor management and product launch readiness. This role also includes managing one direct report and creating a structured, high-performing operating environment for the training function.

Key Responsibilities

Strategic Planning

Own and implement an end to end training launch process, including defining and enforcing a clear quality standard so that no training is delivered below expectations.
Build and manage a training analytics framework that tracks completion, engagement, and behavioral outcomes, and uses testing to improve format, timing, and content effectiveness.
Develop business cases for new training investments and identify opportunities to improve or discontinue underperforming initiatives.
Manage external vendor relationships, ensuring partners meet Fora’s standards and deliver measurable impact.
Act as the primary operational bridge between Training and Product to ensure training readiness is embedded in all product launches.
Design and implement scalable processes that improve efficiency, clarity, and accountability across the training function.
Manage and develop one direct report by establishing clear priorities, frameworks, and operating rhythms.
Drive cross functional alignment across stakeholders by navigating ambiguity, setting expectations, and ensuring follow through on commitments.

Requirements

5-7 years of total professional experience, with a background that includes building and owning processes in a structured organization as well as operating in a fast growing or resource constrained environment
Demonstrated experience designing and implementing operational systems from scratch with clear ownership and accountability for outcomes
Experience leading cross functional initiatives involving multiple stakeholders, with the ability to drive alignment and execution in ambiguous environments
Ability to connect operational work to measurable business outcomes and clearly articulate impact
Strong analytical and data fluency skills, including experience working with dashboards, reporting, or business intelligence tools
Strong project management and written communication skills, with the ability to structure problems and communicate clearly
Ability to work in the United States and currently based in or willing to relocate to New York City

Strongly Preferred

Experience in strategy, consulting, operations, or chief of staff roles with a focus on implementation rather than recommendations
Familiarity with business intelligence tools such as Tableau, Looker, or similar platforms
Demonstrated interest in or experience using AI tools to drive operational outcomes
Exposure to training, enablement, or learning and development functions
Prior people management experience
Experience in the travel industry

Compensation

Compensation for this role varies based on experience, with an indicative range of $140K–$180K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401k plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

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Senior Manager, Training Strategy & Operations