Learning Specialist

Deadline to apply: June 19

We are seeking a dynamic and creative Learning Specialist to design and deliver engaging, high-impact, non-clinical learning experiences across our organization.

If you are passionate about instructional design, facilitation, and continuous improvement—and thrive in a collaborative, evolving environment—this role is for you.

Position Overview

The Learning Specialist is responsible for designing, delivering, and continuously improving engaging, high-impact, non-clinical learning experiences across the organization. This role develops interactive training programs and resources—ranging from eLearning modules to instructor-led sessions—while translating complex workflows, systems, and compliance requirements into clear, accessible content. The Learning Specialist facilitates onboarding and ongoing development for diverse audiences, supports leaders through train-the-trainer initiatives, and manages end-to-end learning programs including scheduling, logistics, and LMS tracking. Partnering cross-functionally with departments, they identify performance gaps, measure training effectiveness using key metrics, and use data-driven insights to refine programs. This position plays a critical role in driving employee performance, supporting organizational goals, and enhancing overall service and customer experience standards.

Essential Duties

Instructional Design & Content Development

Design and develop interactive training programs for call center agents, team leads, and support staff throughout the organization
Create engaging eLearning modules, instructor-led training, job aids, and microlearning content
Translate complex workflows, systems, and compliance requirements into clear, user-friendly materials
Ensure content aligns with current policies, technologies, and patient care standards

Facilitation & Delivery

Deliver onboarding, upskilling, and continuous education sessions (virtual and in-person)
Facilitate engaging workshops that drive participation and knowledge retention
Tailor facilitation styles to meet diverse learner needs

Program Coordination

Support train-the-trainer initiatives for internal leaders

Coordinate organization-wide learning programs and campaigns
Partner with departments to identify training needs
Manage schedules, communications, and logistics for training rollouts

Measurement & Continuous Improvement

Track participation and completion through a Learning Management System (LMS)

Measure training impact using KPIs such as performance, quality, and satisfaction metrics
Collect feedback and analyze data to improve learning experiences
Continuously refresh programs based on business needs, regulatory changes, and technology updates

Cross-Functional Collaboration

Work cross-functionally with HR, IT, leadership, and operational teams
Act as a liaison for training related to workflows, systems, and customer experience standards

Qualifications

Diploma or degree in education, instructional design, or a related field (or equivalent experience)
Experience in learning & development, particularly in adult learning
Strong facilitation and presentation skills (virtual and in-person)
Experience with instructional design methodologies (e.g., ADDIE, adult learning principles)
Proficiency in LMS platforms and eLearning tools (e.g., Articulate, Storyline)
Excellent communication, organization, and stakeholder management skills
Ability to adapt in a fast-paced, evolving environment

Experience in healthcare, virtual health, and call center operations is an asset

Work Environment & Requirements

Comfort with extended screen time and computer-based work
Strong verbal communication and presentation skills (via in-person, virtual and over the phone)
Occasional travel may be required

Why Work With Us

With almost 30 years in telehealth and virtual healthcare servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We value our greatest resource - our people, and we work to invest in them! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to work with a company that values you, apply today!

Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com.

FONEMED

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Learning Specialist