Job Description

We are currently seeking a Director, Culture & Talent Development to join our team.

The Director, Culture & Talent Development provides strategic leadership for First West’s leadership & learning and culture & talent development teams. This role leads the design and delivery of organization-wide strategies, frameworks, tools, coaching and training to support culture and talent development priorities, including diversity, equity, inclusion & belonging (DEIB), organizational development, leadership and learning development, career development, change enablement framework, and culture assessment. As a member of the People & Culture Leadership team, the Director contributes to integrated HR strategies and acts as a key change leader.

Here’s what would be included as a part of your typical day

Leadership: Provides strategic and operational leadership to the team, ensuring programs and services are delivered effectively. Provides coaching and development to team members, establishes annual goals and objectives, and assesses performance of direct reports. Participates in the development, implementation, monitoring and completion of the People & Culture strategic plan and annual budgets.
Culture, Talent, and Organizational Development: Leads the design and delivery of culture, talent, leadership and organizational development solutions across First West, including leadership and employee development, engagement and retention, career development, and change management.
Leadership Development & Coaching: Partners with business leaders to design and deliver a comprehensive leadership development strategy aligned with First West purpose, values and culture. Establishes a coaching framework and provides senior leader coaching, individually and with teams, as needed.
Organizational Change Management: Leads the change management centre of expertise. Assesses organizational change needs and develops policies, framework, tools, and training to build change management capability and support enterprise transformation initiatives.
Diversity, Equity, Inclusion & Belonging (DEIB): Oversees the development and execution of First West’s DEIB strategy and embeds it into culture, purpose, leadership practices and business priorities.
Evaluation Metrics: Establishes metrics to assess the effectiveness of culture and talent development programs and coaching practice and reports on impact and outcomes.
Projects: Leads department projects end-to-end (e.g. OHI and Pulse Check surveys, defining critical leadership skills, competencies, and assessment).

Required Skills, Experience & Qualifications

Bachelor’s degree in a related field required, master’s degree an asset
CPHR and/or coaching designation preferred
8-10 years’ progressive HR experience, with 5 years leadership experience
5+ years’ leadership development experience
Change management certified
Experience in organizational development preferred
Excellent interpersonal skills with the ability to communicate both verbally and in writing with a wide variety of people
Demonstrated conceptual, analytical and problem-solving skills
Demonstrated knowledge of and coaching ability
Proven experience in successfully leading change initiatives across an organization
Commitment to DEIB and the ability to integrate into leadership & learning, culture and talent development programs
Proficient with computer software application e.g. Microsoft Office
Experience with LMS
Experience with people analytics and survey platforms
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
Ensures compliance with all relevant laws, regulations, policies, and standards (e.g. OSFI, FCAC, PCMLTFA, CDIC, applicable privacy laws, employment law, etc.) and collaborates with our Risk and regulatory compliance teams to address any policy and compliance gaps.

About Us

What’s in it for you:

First, we strive to make our team members feel genuinely rewarded. You’ll have:

Mental health coverage and resources
Customizable health benefits, as well as topped-up parental leave
Performance-based compensation, employee banking advantages and group RRSP matching
Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.

First West Credit Union

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Director, Culture & Talent Development