Job Summary

The Credit Union Learning & Development Trainer plays a critical role in building and scaling a high-performance learning culture that supports Farmers Insurance Federal Credit Union’s strategy to significantly accelerate growth over the next four years. This role is responsible for designing, delivering, and continuously improving engaging, performance-based learning solutions that enhance employee capability, accelerate readiness, and drive measurable business outcomes.

The Trainer delivers standardized new hire, technical, process, and professional skill training through instructor-led, virtual, and blended learning modalities. Learning solutions are aligned to organizational strategy, operational priorities, and member experience standards to ensure consistency, scalability, and impact.

This role partners closely with business leaders, subject matter experts, and the Organizational Development team to translate business needs into actionable learning solutions. Learning effectiveness is evaluated using the Kirkpatrick Model, assessing learner reaction, knowledge acquisition, on-the-job application, and positively impacting business results.

Essential Job Functions

Designs, delivers, and continuously improves scalable learning solutions aligned to organizational growth strategy.
Facilitates instructor-led, virtual, and blended learning experiences grounded in adult learning principles.
Conducts learning needs analysis and performance gap assessments.
Build and maintain classroom, virtual, digital, and performance support programs.
Partners with leaders and subject matter experts to align learning to business outcomes.
Supports onboarding and role readiness to accelerate time-to-proficiency.
Provides feedback, insights, and development recommendations using learning data.
Administers and maintains the Learning Management System (LMS) and Knowledge Base System.
Leverages learning technologies for scale and just-in-time learning.
Develops and apply multi-level learning evaluations, including the Kirkpatrick Model.
Participates in cross-functional projects supporting systems and process improvements.
Ensures inclusive, equitable, and results-driven learning practices.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment, with some exposure to uncontrolled outside environmental conditions and travel via automobile and/or commercial transportation.

Preferred Education & Credentials

Bachelor’s degree in organizational development, Adult Education, Instructional Design, Human Resources, or a closely related field preferred.
Proven experience designing, delivering, and continuously improving scalable learning solutions that drive performance, accelerate readiness, and support business growth.
Financial Service Industry experience

Experience Requirements

Minimum of 2 years of experience developing, implementing, and delivering training solutions required
Proven Experience delivering instructor‑led and virtual learning in a regulated or service‑focused organization preferred

Additional Qualifications

Strong facilitation, verbal communication, and active listening skills with excellent written communication abilities
Ability to perform work independently with minimal supervision in a fast‑paced, growth‑oriented environment
Demonstrated skill in developing learning toolkits, user guides, facilitator manuals, job aids, and standard operating procedures
Strong visual design skills with a passion for creating engaging learning experience
Solid technical aptitude and comfort using learning technologies and digital tools
Proficiency in Microsoft Office applications; LMS experience strongly preferred
Effective time management, prioritization, and adaptability in a dynamic business environment

Travel Requirement

Estimated travel of up to 25%, subject to change based on business needs and growth initiatives.

Job Accountabilities

Enable performance and readiness through high‑impact learning
Support scalable growth by reducing time‑to‑competency and improving consistency of execution
Contribute to a culture of accountability, continuous learning, and measurable business results

Competencies

Learning Agility
Business Acumen
Collaboration and Influence
Performance Orientation
Customer and Member Focus
Digital and Technical Fluency

Farmers Insurance Federal Credit Union

New Jobs

Learning and Development Trainer