Role Title: Learning Coordinator – Centre of Excellence

Level: 1 Associate

Location: London or Birmingham

Hybrid working: Currently in the office 1-2 days per week

Role objectives and key accountabilities:

As a key member of the learning and development team, you will be responsible for the deployment of learning programmes across EY.

You will oversee the day-to-day operations of our core training programmes and collaborate with various stakeholders across the business to achieve programme success. You will coordinate the logistics of both in person and virtual training, as well as manage the end-to-end deployment process. You will facilitate the roll out of learning courses within the UKI region, providing administrative support and assisting with budget management.

Reports to: Learning Programme Manager

Your key responsibilities:

Preparation and Planning:

Oversee the daily administration of essential training programs.
Manage course scheduling to align with organisational needs and availability.
Arrange training materials and ensure they are up-to-date and accessible.
Manage and maintain learning sites, keeping content relevant and organised.

Logistics Coordination:

Coordinate the logistics for both in-person and online training sessions.
Prepare facilitators for the delivery of learning courses, including logistical support.
Support the hosting and production of online sessions, ensuring technical readiness.
Provide on-site support during learning events.

Deployment and Event Management:

Take control of the full deployment process, ensuring a seamless rollout of learning initiatives.
Support the end-to-end execution of learning course deployment plans and budgets.
Handle management of learner cancellations, no-shows, and missed sessions, including re-coordination of training dates and nominations.
Manage the mailbox as the first point of contact for queries from the business, providing timely and accurate responses.
Support in the management of facilitators, ensuring they are briefed and equipped for their sessions.
Submit requests to schedule offerings and publish content using internal platforms.

Feedback, Improvement & Metrics:

Gather and analyse feedback from course participants to continually improve course offerings.
Implement changes based on feedback to enhance the learning experience.
Measure the effectiveness of each learning programme and contribute to the key performance indicators (KPI).

Finance:

Assist with managing the budget, tracking expenses, and financial planning for your courses/projects.
Help with regular finance tasks and requests from the Enablement/Operations team.

Team:

Support projects and activities across the wider learning team as required, contributing to the overall success of the learning function.
Support the induction of new team members.

Stakeholder Relations:

Build and maintain close working relationships with onshore and offshore colleagues.
Provide guidance to offshore team members, to increase their knowledge, skills and competence within their role along with their understanding of the region, by providing transparent and supportive feedback.
Establish and maintain relationships with key stakeholders.

To qualify for the role, you must have:

A proactive approach to problem solving with a solutions mindset.
Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
Proficient IT skills, including proficiency in Word, Excel, Outlook.
Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels.
Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as one team.
Commercial acumen and business awareness.
A commitment to continuous professional development and staying current with industry trends.
Desire to deliver quality services.
Ability to learn new processes and skills quickly.
Experience in stakeholder management / business consulting.
Ability to engage and influence others, desire to embrace and drive change.

Experiences:

Experience of working in Learning (preferred) or a keen interest in developing a career within this field.
Background of working in professional services or corporate environment
Working in international and diverse environment

What We Offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The Exceptional EY Experience. It’s Yours To Build.

Apply now.

EY

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Learning Coordinator - London or Birmingham