NO THIRD PARTIES WILL BE CONSIDERED

We have a 20+ year relationship with our client

Contract: Full-time

6th month contract with likelihood to extend

Hourly W2 or C2C

Remote

$50 Hourly W2

C2C

The Analyst is responsible for learning content and field users in multiple learning technologies including LMS or LMS-like systems, and LXP. Additionally, they will manage support processes, and provide efficient, responsive support for user support requests. Knowledge of gaming platforms and cohort platforms is a plus.

Key Responsibilities:

Work with the L&D business team, Learning Excellence Team, and IT partners to accomplish day-to-day work.
Day-to-day administration/system upload of learning assets developed by all Commercial Business Units
Takes part in or conducts end-user and cross-team upskilling on the given tool of expertise
Develop and document processes to create standard operating procedures as needed as the team prepares to shift to a new set of learning platforms.
Perform audit duties routinely
Create and schedule Training reports as needed from learning Technology Platforms
Manage advanced analytic report requests from various learning (assessment, LMS, and continuous learning) platforms
Provide SCORM assistance, including SCORM package testing and package uploading into learning platforms. Collaborate with vendors for appropriate troubleshooting.
Identify operational trends and recommend opportunities for process and other improvements
Receive inbound technical support calls or emails from SL&D partners and field force employees, following appropriate processes to resolve issues within SLAs
Partner with support services and IT to maintain data integrity and good internal customer service
Manage uploads of all assessments and certification requirements
Collaborate with stakeholders, ensuring system configurations for product launches
Possess strategic confidence to provide feedback and recommendations to appropriate stakeholders
Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
Ability to drive governance within the framework of Digital Learning
Continuously seek to improve the Learning Technology and ways of working to meet business needs and improve user experience
Work independently to identify, troubleshoot, and solve moderate to highly complex user support problems
Strategic ability to meet with all key internal stakeholders in team meetings and in a 1:1 setting
After initial orientation and time in the position, the candidate will be asked for recommendations for streamlining and implementing best practices.
Independently plans, schedules, and executes day-to-day work and objectives with minimal supervision, within the limits of established policies, guidelines, and procedures, with most tasks delivered in the form of expected results and some impact on others within the job area.

Minimum Requirements/Qualifications:

Minimum of 5-7 years of experience managing and supporting learning technology platforms including LMS, LCMS, and LXP
Bachelor's Degree preferred; additional IT-related technical certifications also preferred
Results-oriented, proactive work ethic, and ability to self-direct with strong attention to detail with a clear communication style
Comfort with ambiguity and the ability to adapt to change while meeting deliverables and all timelines are required and essential to success
Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
Strong project management skills
Strong written and verbal communication skills with the ability to communicate technical information to a non-technical audience.
Demonstrate knowledge of the industry with a functional understanding of training development, eLearning development, and instructional design
Excellent customer service/interpersonal skills
Ability to understand the big picture and connect the dots across various functions and business units
Functional understanding of rational database languages, web browsers, and system plug-and-play applications
Expert-level working knowledge of Microsoft 365, with advanced Excel skills required
Intermediate level knowledge and experience with the following: Portal Applications - i.e. LMS, Gaming platforms, Salesforce, SharePoint, and ability to learn proprietary Learning Portal systems
Life science experience or Commercial Services industry preferred, but not mandatory
Can be trusted to maintain confidential information

EVERSANA

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