About The Role Main Purpose Of Job

The Learning Experience Developer (LED) is a new role at Word360 introduced to support the growing learning and training needs of the business.

The LED will be required to design, develop, and implement engaging and effective learning solutions that enhance knowledge, skills, and performance. This role will combine instructional design, multimedia development, and learning technology expertise to create interactive learning experiences, both digital and blended that align with Word360s goals and learner needs. Responsibilities and Duties

Create engaging learning experiences using instructional design principles and adult learning theory.
Develop eLearning modules, videos, simulations, and other digital learning assets using tools such as relevant industry software e.g.Canva and WalkMe
Create scalable learning pathways for:
- Head office teams operational processes, systems training, and professional development.
- Linguists onboarding, compliance, service quality, and continuous development.
- Clients onboarding and platform training for NHS and public sector partners.
Develop innovative learning assets (e.g., scenario-based modules, microlearning, gamified challenges, or video case studies) that bring the Word360 story and impact to life.
Apply UX/UI principles to ensure an intuitive, learner-centred experience.
Partner with subject matter experts (SMEs) and stakeholders to assess learning needs and define measurable learning outcomes.
Collaborate with the marketing and creative teams to reimagine case studies, impact stories, and presentations as interactive learning or storytelling experiences.
Contribute to the development of a learning culture across Word360 supporting upskilling, consistency, and innovation.
Build, test, and deploy learning content in Learning Management Systems (LMS) and internal systems.
Use analytics and learner feedback to evaluate and continuously improve learning solutions.
Stay informed on emerging learning technologies, including AI-driven learning, microlearning, and interactive media , to continuously enhance delivery methods.
Design assessment tools and feedback mechanisms to measure learning effectiveness and platform adoption.
Review and refine existing learning materials to keep content current, relevant, and aligned with Word360s mission and brand..
Use insights and performance data to inform continuous improvement and demonstrate ROI.

Skills and Attributes Required

Bachelors degree in Instructional Design, Educational Technology, or related field.
25 years experience in instructional design or learning experience development.
Proficiency in eLearning authoring tools (e.g. Eploy /Articulate360)
Experience designing for blended learning and digital-first environments.
Strong communication and stakeholder collaboration skills.
Experience designing and delivering training for technology products or SaaS tools.

Preferred

Experience with learning analytics , data visualisation , or AI-enhanced learning .
Skills in video editing, graphic design, or animation (Adobe Creative Cloud).
Understanding of accessibility and inclusive design (WCAG).
Basic understanding of HTML5, CSS, or JavaScript for interactive learning content.

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, youll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Diversity, Inclusion and Wellbeing Diversity, inclusion and wellbeing is an important part of Word360 's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role. About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

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Learning Experience Developer