Role Overview:

We are seeking a motivated Learning and Development Specialist to join our team. In this role, you will be responsible for identifying, planning, designing, developing, delivering, and facilitating a comprehensive range of learning and development programs and initiatives. Your efforts will enhance skill and capability levels across the company, driving overall business success.

Key Result Areas:

1. Proactively consult with business units to identify required learning needs, design, develop and deliver learning and development solutions related to Technical Training, Customer Services, Personal Effectiveness/Leadership Development to meet business and performance requirements.

2. Implement creative learning & development design strategies such as interactive activities, tools, gamification, questionnaires and classroom assessment for effective engagement and involvement of learners.

3. Collaborate with Digital Design team to design e-Learning solutions and promote usage of digital learning to enable self-paced development of employees.

4. Partner with Procurement to identify external learning solutions and vendor management to ensure their performance continuously meets agreed expectations.

5. Evaluate learning & development programmes to recommend appropriate changes in instructional objectives, content, and method to ensure effectiveness and impact.

6. Conduct Pre and Post Training Assessments and on the job observations to ensure application of learnings and improvement in job performance.

7. Utilise Learning Management System (LMS) to update training record completions and generate reports to monitor effectiveness of trainings conducted.

8. Prepare, analyse, and present periodical reports and KPIs on the effectiveness of learning & development solutions to ensure achievement towards agreed measures of success and to provide recommendations.

Job Context:

• All learning impact journeys will adopt 70-20-10 methodology.

• May need to facilitate other courses related to Personal Development, Safety, and other technical-related skills as per business requirements.

• Need to keep abreast with latest technologies and digital solutions to align with latest trends.

• Need to build and maintain a close working relationship with HR Business Partners and all business stakeholders to ensure appropriate support and value add to address capability gaps.

Knowledge, Skills & Minimum Experience:

Education Qualification:

A minimum of bachelor’s degree in related field
Train the Trainer Certification or equivalent (ILM/City and Guilds)
IOSH Safety Certification
Dubai Municipality Trainer Certification
Lean Six Sigma Certification preferred but not mandatory.

Work Experience:

Should have a minimum 6 years of experience in Learning and development and in designing and delivering learning & development solutions.
Sound experience in using quality content, best practices, and innovative approaches to deliver engaging and interactive training sessions.
Related aviation, hospitality or food & beverage industry experience will be an advantage.
Related mandatory/compliance training experience related to Safety will be an advantage.

Skills:

Ability to function both independently and as part of a team.

Emirates Flight Catering

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