Training Manager

Leeds - Hybrid

Salary: £50,000 - £55,000

A growing regulated business is looking for a Training Manager to lead learning and development across their contact centre operation.

They’re looking for someone who can help raise capability across the contact centre, bring fresh ideas, and make training genuinely useful for the people doing the job day to day.”

You’ll work closely with the Head of Learning & Development, Team Managers and operational leaders to understand where teams need support, build practical training and help create a more confident, capable customer operation.

The environment is fast paced, customer focused and constantly evolving, so they need someone who is comfortable rolling their sleeves up, spotting what isn’t working and finding better ways of doing things.

The role will cover:

Leading onboarding and induction training for new starters
Creating engaging training and coaching programmes
Supporting Team Managers with coaching and development plans
Delivering compliance and regulatory training
Identifying skills gaps and areas for improvement across the operation
Supporting change projects, new systems and process updates
Reviewing training effectiveness and making improvements where needed
Developing a team of trainers

They’re looking for someone who:

Has experience leading training within a contact centre environment
Understands the pace and pressures of customer operations
Ideally comes from a regulated environment
Is confident working with stakeholders across operations and leadership teams
Brings energy, ideas and a practical approach
Enjoys developing people and helping teams perform at their best

It’s a good opportunity for someone who enjoys being visible in the business, building relationships and having real influence over how people are developed across the operation.

Elevation Recruitment Group

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