Department: Education

Location: Head Office, London

Description

The Head of Education Operations overseas and drives the global operations of ELEMIS education. This role is responsible for designing, implementing and managing operational programs, systems and processes, ensuring alignment with company objectives, quality standards and the needs of our diverse global teams. The Head of Education Operations will also build, implement and monitor our reporting systems to ensure we can measure the impact of education within the business. This role requires a balance of strategic vision, operational expertise, and team leadership with a focus on scalability, efficiency and impact.

Key Responsibilities

Technology and Innovation: Lead the adoption and integration of cutting-edge educational technology such as learning management systems (LMS), virtual platforms, and analytics tools. Work with the Learning Platform and community manager to ensure our LMS platform is being optimized.
Process Automation and Efficiency: Always seeking opportunities to automate and improve the effectiveness of admin heavy tasks within the department. Collaborate with cross-functional teams to align organizational objectives.
Budget Management + Resource Allocation: Work alongside the Global Director to manage Global education budgets. Manage ordering, forecasts, and financial plans for global education ensuring efficient resource allocation and management of costs.
Data Analytics and Continuous Improvement: Establish metrics and analyze data, work with the Operational specialist to assess program effectiveness, learner satisfaction, and ROI; use insights to drive program enhancements. Build dashboards that show the commercial impact of education.
Operational Leadership: Lead the development and optimization of processes, workflows, and systems that support the delivery, and measurement of educational content, activities and programs as well as the effective operational running of the department. Ensure we have strong standard operating procedures in place.
Team management and development: Build, mentor, and lead a high-performing global operational education team.

Skills, Knowledge & Expertise

Proven experience in collaborating with cross-functional teams
High level of computer literacy, including proficiency in Microsoft Excel, Word, PowerPoint, and other reporting tools.
Project Management
Data Analytics experience (Such as google and Tableau)
Operations management experience
Minimum of 3 years' experience in Operation department management
Experience in dashboard creation to assess program performance and ROI

Job Benefits

Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Bonus/Commission Scheme
Healthcare Cash Plan (with Dental)
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
Much, much more!

*Some benefit eligibility is based on length of service or contract type

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Head of Education Operations