JOB DESCRIPTION

The Senior Process Improvement Consultant is responsible for identifying and executing large-scale process improvement opportunities and initiatives, monitoring projects and facilitating cross-functional project teams. This position will also drive process and systemwide issue resolution. This resolution work includes serving as the team's representative and partnering with other leaders in the enterprise to ensure success. The Senior Consultant is also expected to act as a trainer and mentor to other team members.

RESPONSIBILITIES

Analyzes and identifies opportunities for business or system process improvements, and develops initiatives to address identified opportunities.
Leads large scale business process improvement initiatives resulting in significant improvements in customer satisfaction, increased revenue and decreased operations costs.
Collaborates with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and updates to project status.
Acts as a subject matter expert and consultant for team members on complex or escalated process improvement tasks or issues.
Responsible for building and maintaining a strong knowledge base in assigned areas of expertise.
Manages communication, collaboration and co-operation amongst cross divisional stakeholders including Senior Executive leaders.
Mentors others in process improvement initiatives.
Lends technical and functional systems-specific knowledge throughout the end to end process.
Provides training and guidance to functional areas to assist with the implementation and maintenance of process improvement initiatives.Leads and participates in cross-functional meetings to update stakeholders on pertinent issue resolutions, process changes, and system enhancements.

QUALIFICATIONS

4+ years of related experience; Bachelor's degree preferred.
Strong analytical skills and can perform extensive data and root cause analysis.
Subject matter expertise in one or more aspects of Contract Configuration (e.g. Contracts, Implementation, Group, Benefits, Enrollment, Billing, Provider and related set-up and configuration).
Experience assessing future business needs and feasibility requests related to aspects of Contract Configuration.
Ability to develop, implement, and maintain analytical tools and models.
High level of knowledge of contract/policy processing concepts, policies, guidelines and systems.
Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology.
Ability to effectively adapt to change and is comfortable handling risk and uncertainty.
High level understanding of process flows and can identify roadblocks and devise solutions to improve processes.
PC literacy; MSOffice skills (Outlook, Word, Excel, PowerPoint, MS Teams) with strong Word skills; Smartsheet certification preferred.
Strong written and verbal communication skills; ability to present written information and findings; ability to communicate concepts; ability to make executive-level presentations.
Strong interpersonal skills; ability to interact well with co-workers and outside contacts; work independently and/or as part of the team.
Strong leadership skills with the ability to encourage innovation teamwork and build effective teams.

Licenses

Six Sigma Green Belt Certification Preferred.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 23. $106,400 - $230,600 Nationally

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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Senior Process Improvement Consultant