Learning Technology Lead

About Davies

Davies is a top-tier Canadian law firm focused on high-stakes matters. With offices in Montréal, Toronto and New York, we are consistently at the centre of the most challenging deals and cases in Canada and abroad.

A position at Davies is more than just a job. When you join the firm, you will be welcomed by a team that places as much emphasis on supporting its people as it does on serving its prestigious clients. As such, we have created a collaborative environment where team members of all backgrounds feel appreciated and are encouraged to share their ideas while working alongside some of the brightest legal and business professionals who are eager to share their knowledge and experience.

About the Position

Join our Information Technology team as a Learning & User Advocacy Lead, reporting to the Director of Change Management, Learning & Technology Adoption, with guidance from the Technical Change Manager. In this role, the successful candidate will identify user needs, advocate for optimal technology experiences and develop strategies for effective implementation and training. The Learning & User Advocacy Lead will collaborate with early adopters to refine technology practices, measure adoption and drive continuous improvement.

Primary Responsibilities

Lead the development and execution of comprehensive user advocacy strategies to align with goals to drive adoption
Drive cross-functional initiatives to enhance user experience and technology adoption across the firm
Stay up to date on industry trends and best practices and integrate them into the firm’s technology adoption strategies
Coordinate the implementation and optimization of a Learning Management System, ensuring effective ongoing utilization
Identify user needs and use cases for key groups through collaboration and ethnographic techniques, including identifying the how they work, their preferred platforms and work situations and opportunities for improvement
Advocate for the best user experience for technology solutions based on identified needs
Provide input to develop strategies for implementing new solutions, including communication strategy, key messages, training strategy and high-level curriculum
Collaborate with early adopters to establish successful ways to use technology and promote these practices within the firm
Measure adoption and satisfaction to support continuous improvement and advocate for a positive technology experience to other functional groups
Collaborate with Business Analyst and QA to review non-functional and functional requirements, ensuring human change aspects are well understood and documented
Participate in the design, development and management of key communications related to technical changes, ensuring clear and consistent messaging
Support the design and delivery of training programs to prepare employees for technical changes
Identify and address resistance to technical changes, developing strategies to mitigate risks and ensure smooth transitions

Qualifications

Proven experience (5+ years) in user advocacy, training or a related role, preferably within a law firm or similar professional environment
Experience with ethnographic or observational research techniques to understand user needs and behaviors
Experience facilitating focus groups, interviews and surveys
Experience in developing and implementing training programs and communication strategies
Proficiency in using technology platforms and tools relevant to the legal industry
Ability to analyze data and metrics to measure adoption and satisfaction
Effective communication and people skills to effectively collaborate with various stakeholders
Excellent problem-solving abilities and a user-centric mindset
A proactive and adaptable approach to work
Strong advocacy skills to champion user needs and experiences
Commitment to continuous improvement and staying updated with the latest technology trends

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Davies is committed to providing a diverse, inclusive and accessible workplace for candidates and firm members with disabilities. Please let us know of any accommodations you may require at any time during the recruitment process.

Davies Ward Phillips & Vineberg LLP

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