About Crowdfunder

At Crowdfunder, we're on a mission to tackle society's biggest challenges by making ideas happen. We believe that the most transformative ideas often come from within the community. As the UK's leading crowdfunding platform for community causes, we've helped raise over £450 million for 100,000+ projects, supporting a community of 3.5+ million people united for good.

We're not just about raising funds, we're about nurturing grassroots innovation to create meaningful societal change. From sports clubs and charities to social enterprises and community groups, we help turn ideas into reality through the power of collective action.

The Role

Reporting to the Head of Customer Experience, you will be the first point of contact for a wide range of people who use and support the Crowdfunder platform. You will manage inbound queries from project owners, charity partners, and the general public- directing, resolving, and escalating as appropriate. You will support project queries, carry out due diligence checks, flag technical issues, and provide admin support across onboarding and funding applications.

This is a role that demands curiosity, common sense, and a genuine desire to help people. No two days are the same, and the ability to think on your feet, do your own research, and adapt quickly is just as valuable as any prior experience. You will be joining a small, motivated team where your contribution will be visible and your growth actively supported.

Key Responsibilities

Providing outstanding written customer support that reflects Crowdfunder's values
Managing inbound emails and messages from a variety of stakeholders, directing queries appropriately and escalating where needed
Assisting with financial verification advice, managing payment queries, and responding to finance-related queries
Carrying out due diligence checks and flagging concerns to the relevant teams
Identifying and reporting technical issues and bugs
Supporting product and feature development by providing structured feedback
Managing admin for onboarding and project changes
Building positive, trust-based relationships with project owners and other stakeholders
Proactively spotting opportunities to improve processes and customer outcomes
Staying curious- independently researching topics, products, and regulations as they arise

About You

We are looking for a bright, quick thinker who approaches challenges with common sense and genuine enthusiasm. You might be a recent graduate looking for your first meaningful role, or someone earlier in your career who is ready to throw yourself into something with real purpose. What matters most is your attitude, your curiosity, and your ability to communicate clearly.

You are:

A brilliant written communicator- clear, warm, and able to adapt your tone for very different audiences
Naturally curious, and happy to independently research unfamiliar subjects to find the right answer
A quick learner who picks up new tools, processes, and subject matter with ease
Someone with strong personal initiative- you see what needs doing and find a way to do it
Unflappable under pressure, with a calm and methodical approach to problem-solving
Honest and detail-oriented- able to spot things that don't feel right and escalate appropriately
Excited about the potential of AI to improve how we support customers
Genuinely motivated by working for an organisation that makes a positive difference

You are comfortable with:

Managing a busy and varied inbox across multiple channels
Working with tools such as Google Suite, Slack, and customer management platforms (we use Intercom, but experience with anything similar is fine)
Working both independently and as part of a close-knit team
Asking for help when you need it and sharing what you learn along the way

Don't worry if you've never worked in crowdfunding before, we'll make sure you're fully trained and confident before you go solo. What we can't teach is curiosity, warmth, and a genuine desire to make things better. If you've got those, we'd love to hear from you.

Essentials:

You’re proactive and curious. You love talking to people, spotting opportunities, and making meaningful connections.
You have 0–2 years of experience in a customer-facing, administrative, or communications role (internships, volunteering, or uni projects also count!)
You’re a passionate problem solver. If someone has an issue, you want to get to the bottom of it and find the best possible outcome for them.
You’re confident in your communication, especially written, but can also talk over the phone and in person.
You’re organised and self-motivated, with a strong sense of personal ownership and drive.
You’re keen to learn new tools and systems and are proficient in using Google Workspace (Mail, Docs, Sheets, Slides, etc.)
You’re interested in using your skills to support businesses, charities, and communities that are making a positive difference.

Nice to have:

Familiarity with customer support or CRM tools (e.g. Intercom, HubSpot, Zendesk)
An interest in or exposure to AI tools in a professional or personal context
Experience of or enthusiasm for crowdfunding, social enterprises, or the charity sector

In returnSalary: £26,250 per annum

Hours: Full Time 37.5 hours a week

Location: Fully remote or based near one of our office

Flexible location: We have offices in Newquay and Bridport and offer hybrid working from either office. Fully remote with occasional travel to meet the team in the South West will also be considered. Everyone meets in-person four times a year for our team away days.

Our Perks And Benefits

🌴 35 days of annual leave including bank holidays (prorated for part-time)

🎂 An extra paid day off on your birthday

💗 Enhanced paid leave for all those important moments in life (e.g., parental leave, fertility leave)

💰 A generous pension scheme (we’ll top up anything you contribute above the standard amount by 10%)

🧠 Mental health support through our Employee Assistance Programme

👭👬 - Opportunity to join our quarterly Culture Club meetings to discuss - engagement, sustainability and organising our meet ups!

📖 - Annual emerging leaders and/or management leadership training opportunities with an accredited provider

👛 A personal wellbeing allowance of £75 each year

🚲 A cycle to work scheme

🌱 Learning and development opportunities, like courses, workshops, lunch and learns, and external speakers

👐 Opportunities to volunteer with amazing projects that are fundraising on our platform

Our application and interview process

Sometimes our interview process will change depending on the position and team availability. We will always keep you in the loop of what to expect in the process. A typical process can look like this;

Application

We encourage you to put a little thought into your application as this is how we’ll start to assess whether we’re the right fit for each other. Your answers to our questions are as important as your CV - and we don’t mind if you use AI to enhance your answers, but you’ll stand out if we can see your personality shine through!

Screening call stage

This will be a 20-30 minute video call with our People & Places Manager to get to know you and what you’re looking for in your next role, to answer any questions you might have, and to make sure we align on all the basics.

Second round interview stage

This will be a one-hour interview with one of our hiring team. Expect a competency-based or task centred interview with members of our hiring team, giving you the opportunity to learn more about the company, the team and the role in more detail. It’s also a great chance for us to understand your experience and approach and for you to showcase your skills and of course to ask any questions you may have.

Values and behaviours interview

The final stage is a one-hour conversation with sometimes more than one of our team members, where the focus will be who you are as a team member. We’ll talk about your personal strengths and approach to work, how you communicate and collaborate with others, and alignment with our company values: united for good, think creatively, always be human, and empower greatness.

Reasonable adjustments: If you need any support or adjustments during the interview process, please let us know in your application. We can, for example, send you questions in advance. Simply let us know how we can help, and we’ll do our best to accommodate you.

About Crowdfunder

Crowdfunder is a fundraising platform on a mission to spread positivity across the globe and we’re excited to be expanding. We are dedicated to turning innovative community ideas into reality, connecting project creators with passionate backers to go beyond the confines of traditional fundraising.

Our values - united for good, think creatively, always be human, empower greatness - are at the heart of everything we do. You’ll be part of a passionate and innovative team that is dedicated to making our world a better place.

Inclusion and diversity

Crowdfunder is tackling society's challenges, by making ideas happen. We connect projects that matter to people and companies who care.

We’re here to support diverse communities and to provide a platform for those who want to be heard; amplifying voices and impact is what we do.

We value the fact that each one of us is different, with different perspectives - and we want to reflect the diversity of the crowd we serve.

We recognise that we don’t all start from the same place - because advantages and barriers exist - but through Crowdfunder and crowdfunding, we believe we can offer greater equality of opportunity.

We’re creating an inclusive workplace culture, based on fairness, respect and honesty, because we believe leveraging differences achieves better results and better serves our crowd, our partners and our communities.

As part of that, we’re committed to educating ourselves, and each other, on gender, race, faith, disability, age, sexual orientation and other areas of diversity to ensure everyone is welcome and feels valued in our workplace as well as in our wider Crowdfunder community.

We recognise that ‘diversity and inclusion’ is not something that we will ever ‘achieve’. It’s not a box that can ever be ticked as ‘100% done’.

Diversity and inclusion is an ongoing journey of big steps and small nudges that will create a richer community and place to work and help us be a better business.

We’re proud to be on that journey together.

Crowdfunder

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