Role Summary

Responsibilities: You will coordinate and continuously improve our global learning, development and onboarding activities, helping to deliver an engaging and high-quality experience for colleagues. Responsibilities include supporting our new starter induction, coordinating training programmes, managing learning systems and materials, and identifying opportunities to enhance processes and efficiency in line with our company strategy
Salary: £33,000 to £40,000 per annum (FTE) depending on experience level (please note that we have established salary bands that are determined by your level of educational attainment to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations)
Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, and more
Role Type: Full-time (37.5 hours across 5 days) or part-time (22.5 or 30 hours) fixed-term role for up to 13 months to cover maternity leave
Start Date: This role will ideally commence in August 2026, and you will be asked to state your availability on your application form
Application Deadlines: Whilst there are no set application deadlines, we strongly recommend applying as early as possible. The role will close when suitable candidates are found
Location: This role is available in our Global Headquarters in Cambridge

About the Role

We are seeking a Senior Learning & Development Coordinator to join our People team on a fixed-term basis to cover maternity leave. This is a varied role with a strong focus on coordinating our global learning, development and onboarding activities, ensuring that colleagues receive a smooth, engaging and high-quality experience from the moment they join Costello Medical and throughout their career with us.

Costello Medical continues to grow across our global locations, with offices in the UK, US, Canada, Singapore, China and, most recently, Australia. Our L&D and onboarding processes play an important role in helping colleagues feel welcomed, supported and set up to succeed. You will work closely with colleagues across People, Operations and our wider business functions to ensure the successful delivery of induction sessions, internal training programmes, external training opportunities and compliance-related learning activities.

Alongside day-to-day coordination, you will also be expected to proactively identify opportunities to improve our processes. This may include refining training materials, improving communication with stakeholders, reviewing feedback from employees, and helping to ensure that our L&D practices remain scalable, efficient and aligned with the company's evolving needs.

Key responsibilities will include:

Coordinating our global induction programme for new starters, including scheduling sessions, liaising with session leads and ensuring all relevant materials (such as tailored induction materials and welcome resources for new starters) are accurate, engaging and up to date
Acting as a key point of contact for induction and onboarding queries from the various teams who are involved in these processes, providing clear and helpful guidance to colleagues across the company
Creating, maintaining and updating learning and onboarding materials to ensure they reflect current processes, company priorities and stakeholder feedback
Coordinating internal training programmes, including operational, compliance, probation-related and career development training for all colleagues across the company
Supporting the administration and ongoing development of our Learning Management System, ensuring records are accurate and learning activities are tracked effectively
Coordinating external training requests, including researching suitable courses, arranging bookings and recording key milestones within our HR systems
Supporting client-required and compliance training processes, working with relevant teams to ensure training obligations are understood and completed
Gathering and reviewing feedback from learners and stakeholders to identify trends, highlight training needs and implement improvements
Proactively suggesting and implementing improvements to L&D processes, with a focus on quality, efficiency, scalability and learner experience
Building strong working relationships with colleagues across the business to ensure joined-up communication and effective delivery of L&D activities

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access, and health economic and outcomes research. We work with a wide range of clients, including the industry's most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. We have been listed in the Top 100 Best Companies to Work For list since 2017, the Boston Globe's Top Places to Work list in 2025, and were proud to receive B Corporation accreditation in 2022. Learn more about us, our work, and our mission on our website: https://www.costellomedical.com/

Requirements

About You

We are looking for someone who is highly organised, proactive and motivated by delivering an excellent learning and onboarding experience for colleagues. You will enjoy building relationships across different teams, managing a varied workload and identifying practical ways to improve processes.

Essential requirements for the role are:

At least 2 years of experience in a related learning and development, onboarding or training role which includes experience of using/administering a Learning Management System (such as Kallidus) as well as coordinating induction/onboarding or internal training programmes
Excellent organisational skills and productivity, including the ability to manage multiple priorities, coordinate complex processes and maintain high standards under competing deadlines
Strong written and verbal communication skills, with the confidence to liaise with stakeholders at all levels across the company
A proactive, positive and solutions-focused approach, with the ability to identify opportunities for improvement and take initiative to implement changes
A strong commitment to providing excellent internal customer service and understanding the experience of new starters and learners
Excellent attention to detail, with a high degree of written accuracy and professionalism
The ability to handle sensitive information with tact, discretion and confidentiality
Strong IT skills, including fluency in Microsoft Word, Excel, Outlook and PowerPoint

Desired requirements for the role are:

Experience working in a growing, global or multi-site organisation
Experience reviewing feedback or training data to identify trends and recommend improvements
A CIPD, or similar, qualification

Benefits

What We Offer

Alongside our award-winning company culture, where every team member is celebrated, respected, and has their voice heard, we are proud to offer a comprehensive benefits package that includes:

A starting salary of £33,000 to £40,000 per annum, depending on your previous experience, as well as a discretionary profit share bonus paid twice per year. Please note that we have established salary bands to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations
25 days' annual leave plus bank and public holidays, as well as a holiday buy and sell scheme
Flexible working hours and the chance to work from home for up to half of your working time after passing probation
Flexible benefits scheme offering cash payments, additional pension contributions and more
Private Medical Insurance which offers comprehensive cover on a "medical history disregard" basis
Paid study leave and funding for external qualifications
Critical Illness Cover, Income Protection and Life Assurance
Paid and unpaid sabbaticals based on length of service

Learn more about our full reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-uk/

Hybrid Working Policy: We believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost. At the same time, we recognise that homeworking can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments.

Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home up to half their time, measured across a 2-week rolling period. During your probationary period (normally the first 6 months of the role), you will be able to work from home 1 day per week.

The Application Process

You are required to submit your CV and answer some key application form questions. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both.

Then, our recruitment process includes a telephone screening call with a member of the Talent Acquisition team, followed by an on-site interview with senior members of our People team. Our standard recruitment process lasts around 2-3 weeks, however, this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide: https://www.costellomedical.com/reasonable-adjustments/

Please note that, whilst we embrace AI to innovate and improve processes, your role may involve working with confidential data that cannot be uploaded to AI. Therefore, it is important for us to assess your own skills and abilities, so we recommend that you do not rely solely on this technology to generate any application materials.

Visa Sponsorship

Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.

Student to Graduate Visa

For current Student visa holders, in most cases you will be unable to join us in a permanent full-time position until you have submitted your graduate visa application. Please refer to Immigration Rules - Immigration Rules: Appendix Student - Guidance - GOV.UK and Graduate visa: Overview - GOV.UK for more details. Please contact recruitment@costellomedical.com should you have any questions.

Costello Medical

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